Does Sprint lie just to get you off the phone?

  • Thread starter Thread starter beach9thstreet
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beach9thstreet

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I went through 5 HTC Touch Pro's in a 3 week period. Finally a Sprint rep told me that if I renew my contract for 1 year they will send me a NIB (new in box) TP (Touch Pro) I agreed. Then they called saying they have none, so if i renew my contract for 2 years they'll send me the Touch Pro 2, NIB! I said yes. They sent me a refurbished one. I called back they said, "I SEE IT IN THE NOTES" we are very sorry, we'll send you a NIB one right away! It never came. I called back, and the rep said there is nothing in your notes about receiving a NIB phone!
So tell me is the 2rd rep lying that its not in the notes? Was the 2nd rep lying that she'll send me a new one? Was she lying she saw it in the notes? DID SHE DELETE IT?!?!?!? Was the first rep lying when she said she'd send a new one?!?!?!?
ARE THEY ALL LYING?!?!??!?!
Instead of "So tell me is the 2rd rep lying that its not in the notes" I meant to write, "So tell me is the 3rd rep lying that its not in the notes"
 
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