Does anyone else have inconsistant problems with ATT billing? And find dealing with them a nightmare.?

[Chuck A]

I have att u-verse and have to admit that both the TV and Internet services are good. I agreed on a total price including taxes and all fees of $169 a month to get me away from Direct TV this was TV INTERNET and telephone. The first bill I got was $250. I hit the ceiling and they lowered it to $184 they said the representative that made me the $169 price made a mistake. After missing a day of work and the hassle of removing Direct TV I regrettably stayed with ATT. They promised me that it would be locked in for a year with no changes. I told them to give me there word once again that it would change because previous experience with their call centers was a nightmare, sometimes being on the phone for two or more hours being changed over four or more times and being hung up on while being changed over to another department. Even after blowing a gasket on the phone last month it went up to $194 the again bumped me up to $202 and they just aren't capable of telling the truth, or they have the most incompetent billing department in existence. If you are looking for integrity from a company ATT is not for you. I'm not a flake and I always pay prior to the bill date and have been a loyal customer for years! Talking to other ATT customers with similar problem with their TV, internet, home phone and cellular phone services, ATT just doesn't care about their customers.