Country Boy Liberal
New member
intimidation than actual? improvement of processes?
This is bit long, so bear with me.
During college I worked as a pizza guy for Domino's and as a cashier at Wal-Mart. As you may imagine, the pay at both isn't good and the culture of the companies in general is fairly poisonous. At both companies, customers could call a 1-800 or log onto a website listed on their receipt to "evaluate" the service they received.
It didn't surprise me when I received poor feedback on some of these surveys because upon complaint that it took an hour for their pizza to arrive my response was, "You ordered on Friday night. At 8 PM." or, "We also offer carryout service."
That didn't always go over well. But, I was 20 years old working for minimum wage, f*ck you if you think I'm kissing some redneck's a$$ who is too lazy to drive her fat, welfare a$$ to Domino's to pick her up pizza.
When my managers would confront me about these scores I told them the position didn't pay enough for me to be concerned about it. They didn't fire me because I actually showed up to work as scheduled, but I did see this same tactic used to intimidate all of my co-workers.
Additionally, I was the type of person who actually paid attention to the numbers, the weekly sales at Domino's, or the daily sales at Wal-Mart etc., and there was no correlation between these metrics and the customer service scores.
As such, the only conclusion I could reach was that these surveys were only in place to intimidate and instill discipline in the least educated, least skilled and least paid employees.
Agree or disagree and why?
This is bit long, so bear with me.
During college I worked as a pizza guy for Domino's and as a cashier at Wal-Mart. As you may imagine, the pay at both isn't good and the culture of the companies in general is fairly poisonous. At both companies, customers could call a 1-800 or log onto a website listed on their receipt to "evaluate" the service they received.
It didn't surprise me when I received poor feedback on some of these surveys because upon complaint that it took an hour for their pizza to arrive my response was, "You ordered on Friday night. At 8 PM." or, "We also offer carryout service."
That didn't always go over well. But, I was 20 years old working for minimum wage, f*ck you if you think I'm kissing some redneck's a$$ who is too lazy to drive her fat, welfare a$$ to Domino's to pick her up pizza.
When my managers would confront me about these scores I told them the position didn't pay enough for me to be concerned about it. They didn't fire me because I actually showed up to work as scheduled, but I did see this same tactic used to intimidate all of my co-workers.
Additionally, I was the type of person who actually paid attention to the numbers, the weekly sales at Domino's, or the daily sales at Wal-Mart etc., and there was no correlation between these metrics and the customer service scores.
As such, the only conclusion I could reach was that these surveys were only in place to intimidate and instill discipline in the least educated, least skilled and least paid employees.
Agree or disagree and why?