Customer service is a joke

B

Between the Trees..

New member
I had a problem porting my nuraber over from Virgin Mobile. It went very smoothly and I was impressed, until I realized I was not receiving any txt messages from Sprint or Cingular customers, which are basically all my frienRAB. Firstly I visited the store who filed a trouble ticket, only I discovered no ticket was ever filed when I called customer service to check up on it. I was constantly told I'd be called back with hope. I got sick of it one day after a week so I called back myself and was transferred to a supervisor, only the phone "dropped".

So I called back annoyed and then got firmly told, against anything anyone had EVER told me, that Cingular and Sprint don't "have a contract" with Cricket and no services with those companies would work. At that moment in time I believed her almost. But then that wasn't true, the people on those companies could get txts off me, but I couldn't receive them at all. I also had no problem at all sending MMS messages. So I called back, this time I was pissed. I got transferred and the guy told me that nuraber porting never really works (oh.) so I got a Cricket nuraber re-issued. No problems at all now.

So whats this about Sprint and Cingular not being able to interact with Cricket?! BS. And the fact theyre giving out false information is messed up. You expect them to know what they're talking about.

After all this, the service is fantastic. The lack of open portal for WAP is very irritating.
 
No, as far as i know you CAN send and receive texts from sprint and cingular. I have frienRAB on those networks that i text often and they send texts back right away. Sometimes the cricket network is slow and you or they may not get texts for hours at a time. But as for not being able to receive texts from them, that is BS. Cricket does lie tho so beware. (I mean they did tell us we cant get other phones working on cricket with all the features....)
 
I've had a ported nuraber, literally since the first day porting was available. I used to be with T-mobile and I F**KING HATED them, but I couldn't lose my nuraber.

My point is, I've NEVER had any problems with any features. Sorry to hear yours was a pain in the ***.
 
txm works fine. pic mess. to cingular, sprint and helio will not work. (helio being a mvno on sprints network) if it works, it's a freak of telephony. Sprint and cingular DON'T have an agreement for mms with cricket. (even though sprint is one of the roaming partners for crickets travel time)
 
Sprint no mms for now. What do you expect to get from cricket as far as customer service.. their service is relatively cheap compared to the rest. They dont seem to spen that much money on reps. Outsource call centers, gotta love em.
 
cricket actually pays their reps pretty well. most carriers (and many companies in general) are outsourcing call centers.. it is about saving money tho. cricket, just like other carriers, also has US based call centers, but you will be routed over seas first. consider that 95% of the calls are just people that want to know their balance.. someone overseas is perfectly capable of answering that question.
 
I feel sorry for any customer serv rep anywhere that has to put up with us haha specially us that we know alot of work arounRAB LOL i myself work for dish and it sucks working for the winback department.. but hey money is money so im there everyday on time (not really wanting to go haha) Oh yah../ today confirmed that cingular does work with mms but sprint is no go. They use a web based mms system in their phones. its quite strange..
 
Future Ref... Cricket Customer Service - To Talk To a Real Person Try (858) 882-9999 option 5. Unfortunately, bad cust serv. is a common problem of companies that are growing too quickly.
 
That's just the corporate nuraber, they are a little more helpfull though. The big reason to call there is they have more authority not more knowlege. I had a huge problem with a rep, manager actually, at my local cricKet store, who sold me my phone telling me it worked with features that it didn't, and giving me a "special deal" that I could only get if I bought it now, After leaving the store I realized it was just the phone without the accessory bundle and the referal discount (I only went in to look, planned to buy on my next check). The other big selling point was that "We've carried this phone for a while and nobody ever has problems with it, It's a very reliable phone" (The UT Starcom 7025 who's alarm never goes off at the right time, randomly deletes your address book, customized preset messages don't stay, doesn't work properly with a heaRABet, etc, etc). After many long hours of contradicting conversations to 800.cricket (4:55 recorded), many useless trips to the store to exchange the phone because the "lead" reps tell me that "It's listed in your account details that you have a waranty exchange at no charge". I finally spoke to The good ol' guys at corporate and they took care of me, offered me a Candid II which I had to refuse (Not alowed a camera at work, must have phone at work :( and they can't disable it at the store like other providers) but I took the Motorola W315 which is a step up and that manager no longer works for cricKet :p

Sorry to any of you reps, but don't feel bad for the guy, he was an idiot.
 
cricket customer service is terrible. they're just not trained properly. like yesterday, 3 reps didn't know how to do manual programming on the fone i just bought. they didn't know the sid for my area, didn't understand that the min and mdn were different on my line

the reps in the corporate store were awesome, so i'll go there from now on
 
I bought my first Cricket phone online. And it came to me a month after because they somewhat messed up. But that wasn't really the issue. When I went to one of their corporate locations, they told me that I could get a new one and they'd gladly take the one that I ordered online whenever it gets delivered to me.

When I got the one I ordered online, the store reps told me that online and store inventory are different and that they can't really do much about it. I'll just have to live with it somehow. Sold it on craigslist.

Then had issues with the $45 plan cause I wouldn't be allowed to send MMS. Somehow, even though, I bought the 45 plan, I wasn't on. I was to the lowest one with the strict minimum. It took me a couple of days and nearly 20 phone calls to the 800 nuraber and long waiting times and even being transferred to their financial dept(I WONDER WHY) in Phillipines to get it fixed. PHEW!

Basically, Cricket ROCKS! There's no doubt about it, but it's just that they can't get their shh*t right when it comes to helping customers!
 
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