Neo Draven
New member
For some reason, I always wind up having terrible luck with banks and phone companies. They like to screw me over worse than Beyonce at the VMA's. I'm always getting spurious charges for things, when I shouldn't. Overdrafts, when I had money in the account; not getting services added to my phone when I order them, so I get charged twenty cents a text; crap like that.
I am the world's biggest prick when I am on the phone with customer service at these places. Normally, I have to go through three tiers of management before I finally wear out the Vice President of the entire company, and they just give me a credit to shut me up and get me off the phone.
So, in C&G, how does the average person here handle people who provide poor customer service, or deal with companies that are just trying to bend you over a barrel? Are you pleasant and professional, or are you a raging jerk like me?
Which one do you think will get you what you want with the least amount of stress? The stick, or the carrot?
Let me amend this; I am polite and sweet, all the way up until I get denied. When I am told no, I get increasingly more demanding. I start off all 'Ma'am' this and 'Sir' that.
Once they show me that they are useless at Customer Service, THEN the gloves come off. Once I realize that they will not help me when I am being nice, then I become more brutal.
"Little girl" and "son" are the best names to call people whom are being recalcitrant with you. They hate that. That is a sure way to get right to their manager.
Yeah; it takes me a while before I hit the realm of being a pure jerk. I always give them a chance to resolve the problem.
But, when the person on the other end of the phone has to "axe" me a few questions, or when all they do is lean on "policy", my patience wears thin very quickly.
They wouldn't have a job without me, and I take offense to being treated like someone who came back into McDonald's because they forgot to put bacon on my Quarter Pounder.
They also do not like to hear that I pay more in taxes in a week than they make in a month. So far, no one is ever pleased to hear that.
I am the world's biggest prick when I am on the phone with customer service at these places. Normally, I have to go through three tiers of management before I finally wear out the Vice President of the entire company, and they just give me a credit to shut me up and get me off the phone.
So, in C&G, how does the average person here handle people who provide poor customer service, or deal with companies that are just trying to bend you over a barrel? Are you pleasant and professional, or are you a raging jerk like me?
Which one do you think will get you what you want with the least amount of stress? The stick, or the carrot?
Let me amend this; I am polite and sweet, all the way up until I get denied. When I am told no, I get increasingly more demanding. I start off all 'Ma'am' this and 'Sir' that.
Once they show me that they are useless at Customer Service, THEN the gloves come off. Once I realize that they will not help me when I am being nice, then I become more brutal.
"Little girl" and "son" are the best names to call people whom are being recalcitrant with you. They hate that. That is a sure way to get right to their manager.
Yeah; it takes me a while before I hit the realm of being a pure jerk. I always give them a chance to resolve the problem.
But, when the person on the other end of the phone has to "axe" me a few questions, or when all they do is lean on "policy", my patience wears thin very quickly.
They wouldn't have a job without me, and I take offense to being treated like someone who came back into McDonald's because they forgot to put bacon on my Quarter Pounder.
They also do not like to hear that I pay more in taxes in a week than they make in a month. So far, no one is ever pleased to hear that.