Cricket no longer changing ESN over phone

I called a few weeks ago, gave the rep the MEID from my touch diamond and when they told me it would cost $15 and that they could collect it up front or put it on my bill I had them just tack it on. I had no problems.
 
With the changes to CID, dealers are suppose to be able to do ESN changes as long as their computers meet the new system requirements. Still don't know if it will be instantly or if it will take a while to do so.
 
ok...
are you guys trying to change esn on accts that have bneen active for less than 30 days?

they will not do that if the account had a free month of service and it is still within that month

anyway- may not be your issue, but thought i'd throw that out there
 
*611 will still do esn changes for the customer...if dealers call the dealer line most of the time they will not change it, and have you refer the customer to a corporate store. The only time I can't change an esn using cid (dealer system) is when the account was recently activated with the first month free.
 
Nice. Thanks guys. At least I know I can get it done. And if worst comes to worst I recently saw a new cricket store near my house that has "phone flash" advertised in the window. Think I've got any chance of going in there and getting a ESN swap for free? (maybe if I mention I've been considering Boost Mobile) :hehehe:
 
When you call 611 you get either Kansas city or Philipines. I think they have different rules. Kansas city tenRAB to be my preference, it's easier to understand them.
 
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