Multiple Choice (3 pts ea.) Circle the letter of the best answer to each question.
1. Which among the following aspects deals with breaking down the forces supporting or maintaining the old behavior?
A. Unfreezing
B. Facilitation
C. Agreement
D. Co-optation
E. Re-freezing
2. Who is responsible for initiating most major changes?
A. Employees
B. Research and development departments
C. Top management
D. Internal and external officials
E. Salespeople
3. This is a planned effort with a goal of increasing organizational performance through planned interventions.
A. Job enlargement
B. Intuition
C. Forecasting
D. Job sharing
E. Organizational development
4. A
_____ organization is skilled at creating, acquiring, and transferring knowledge, and in modifying behavior to reflect the new knowledge.
A. learning
B. structural
C. budding
D. established
E. hierarchical
5. Which among the following communicates how people in the organization should behave by establishing a value system?
A. Corporate culture
B. Structure
C. Identification
D. Process
E. Socialization
6. _____ takes place before action is taken, while _____ takes place after the initial action has been taken.
A. Monitoring; realization
B. Controlling; monitoring
C. Planning; controlling
D. Realization; monitoring
E. Feedback; controlling
7. Identify the type of control methods that are designed to detect existing problems if they occur but before they reach crisis proportions.
A. Screening
B. Impersonal
C. Concurrent
D. Output
E. Behavior
8. _____ reflects how well an employee is fulfilling the requirements of the job.
A. Performance
B. Appraisal
C. Feedback
D. Effort
E. Role perception
9. For an individual employee, a completed performance appraisal should include a
A. specific training and development plan.
B. graphic rating scale.
C. role perception.
D. extrinsic reward.
E. promotion.
10. With this method, managers, peers, customers, suppliers, or colleagues are asked to complete questionnaires on the employee being assessed.
A. 360-degree feedback
B. Essay appraisal
C. Critical-incident appraisal
D. Graphic rating scale
E. BARS
11. This occurs when performance appraisal statistics indicate that most employees are evaluated similarly as doing average or above-average work.
A. Forced-choice
B. Leniency
C. Central tendency
D. Job analysis
E. Recency
1. Which among the following aspects deals with breaking down the forces supporting or maintaining the old behavior?
A. Unfreezing
B. Facilitation
C. Agreement
D. Co-optation
E. Re-freezing
2. Who is responsible for initiating most major changes?
A. Employees
B. Research and development departments
C. Top management
D. Internal and external officials
E. Salespeople
3. This is a planned effort with a goal of increasing organizational performance through planned interventions.
A. Job enlargement
B. Intuition
C. Forecasting
D. Job sharing
E. Organizational development
4. A
_____ organization is skilled at creating, acquiring, and transferring knowledge, and in modifying behavior to reflect the new knowledge. A. learning
B. structural
C. budding
D. established
E. hierarchical
5. Which among the following communicates how people in the organization should behave by establishing a value system?
A. Corporate culture
B. Structure
C. Identification
D. Process
E. Socialization
6. _____ takes place before action is taken, while _____ takes place after the initial action has been taken.
A. Monitoring; realization
B. Controlling; monitoring
C. Planning; controlling
D. Realization; monitoring
E. Feedback; controlling
7. Identify the type of control methods that are designed to detect existing problems if they occur but before they reach crisis proportions.
A. Screening
B. Impersonal
C. Concurrent
D. Output
E. Behavior
8. _____ reflects how well an employee is fulfilling the requirements of the job.
A. Performance
B. Appraisal
C. Feedback
D. Effort
E. Role perception
9. For an individual employee, a completed performance appraisal should include a
A. specific training and development plan.
B. graphic rating scale.
C. role perception.
D. extrinsic reward.
E. promotion.
10. With this method, managers, peers, customers, suppliers, or colleagues are asked to complete questionnaires on the employee being assessed.
A. 360-degree feedback
B. Essay appraisal
C. Critical-incident appraisal
D. Graphic rating scale
E. BARS
11. This occurs when performance appraisal statistics indicate that most employees are evaluated similarly as doing average or above-average work.
A. Forced-choice
B. Leniency
C. Central tendency
D. Job analysis
E. Recency