It does seem a bit absurd. The guy who picked up initially looked for known issues in his system, and all he could find was the no handoff issue. He then put me on hold and said he was going to call the technical guys and see if they knew about my issue--unable to make any calls on UMA. He comes back after 2 or 3 minutes and says he talked to them, they know about it, and its related to the no handoff issue. It should be fixed by Oct. 22.
Maybe he just went to the restroom while I was on hold, but he seemed like a fairly competent guy.