Saniyah Eve
New member
To start off I have a laptop which is a Compaq Presario C500T. I've had the computer for a few years now and it got stepped on and now it has a cracked screen. Recently I've decided that instead of purchasing a new laptop, I would just get the old one fixed because that was a minor issue, plus it was the only issue that was wrong. On Friday, February 11, 2011 I contacted a few repair companies in my area, and they were all saying that they couldn't quote me over the phone and I would have to bring the laptop in. The last two companies that I called, one quoted me a total price range of $165-$185 and the other quoted me a set price of $150. I decided to go with the price of one $150. The owner quoted me a price breakdown of this $80 for the screen, $50 for her labor fee, and I wanted next business day shipping to have the laptop fixed the same day that the part arrived and I was told that it would be $20. I asked her if I were to get next day shipping would she be able to fix the laptop and have it back to me the same day and she said yes. She stated that she would pick it up and drop it off. She also stated that she would have it fixed within an hour and a half, which would mean I would get it back the same day. So today (February 14, 2011) comes and I give her a call at about 9 A.M. or a little after the hour. She doesn't answer so I leave a message. She doesn't call back until after 3 P.M. saying that she has the part and she will be there to pick up my laptop soon to do the repair. She states that she will be at my home by 4:30 P.M. She does arrive at 4:30 P.M. and she takes the laptop and hands me a business card. I ask her before she walks away is the price still set for $150. She then tells me the price has changed a bit and she will let me see the invoice when she fixes the computer. To make sure that I will still be paying the same price that she told me before of $150 I asked her what the breakdown was. She was saying that the price of $80 was for a used screen and that a new screen was just $9 more so she got that screen instead and that it came with a one year warranty. Next she says that the next day shipping fee was actually $30 and not $20. She then continues to try to walk away and say that she will show me the invoice for the part when she brings the laptop back because she doesn't do invoicing. When she left I'm realizing that O.K. the price has gone up more than what she told me. $20 was all but now prices are changing. I was expecting to get my laptop back today and she said that she would call me. No phone call and I paying $30 for next day shipping to HAVE it done TODAY. Now I am worried that when this lady comes back she is going to have a higher price than what she told me that is one issue. The next issue is that I paid for next business day shipping to have it repaired the same day which she told me she would and could do. Do I have to pay her for next business day shipping when she did not deliver as she promised. Do I have to pay for the increased fees that she is trying to add on? I am not trying to scam anyone or get anything for free. I would be happy to pay what she quoted me($150). However, it seems like someone is trying to scam me and I'm not trying to go for it. How should I handle this situation? Please help me as I will be calling this lady tomorrow to find out why I did not receive my laptop back the same day. Thanks in advance.