Cingular support (a msg to Nokia)

C

colleencisneros

New member
The following is a copy of what I sent to Nokia support today. Maybe if more of us do so and copy Cingular also, something will get done about the support for the E62. The E61i may be an awesome device, but what good will it do if it's throttled by Cingular also. The E62 showed (and still does) much promise and look where we're at with it. Let your displeasure be known. It doesn't appear that Cingular marketing or management reads our gripes here (or on other forums). So flood Nokia with complaints about the dis-service that Cingular is doing to Nokia's reputation.
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Support & Marketing teams;

What is the purpose of selling the E62 through Cingular, if the vendor will not support Symbian (S60v3) applications. With the Cingular 'branded' embedded software, users are unable to run most Java based applications.

As of this date:

-I cannot download the Nokia catalogs
-The recently released Nokia search application will not run
-Other 3rd party applications either do not run or will not run correctly.

A review of the postings on Cingular's user forums or Howard forums will reveal the frustration users are having with a potentially great device. Many have flushed the E62 and set it up with 'unbranded' software to make it useable. Others have simply returned the device and replaced it with either a unit that has not been crippled by Cingular or gone to another provider/manufacturer. This reflects badly not only on the Symbian OS but also on Nokia.

Personally I love the E62's potential, but am frustrated that I cannot make use of the applications that would make this device a winning business seller.

If it is Nokia's intention to not support the users or the device, then please issue a recall. Otherwise, please strongly suggest to Cingular that they are harming Nokia's reputation (and their own) by supplying a 'crippled' device.

Thank you for your time and support.
 
All,
Nokia's response is that they do not have any control over a device once it's been released to a reseller. I guess that means they don't care enough. Maybe if Cingular had lord Gate's OS on the phone this wouldn't be an issue. After all why support an OS that only has a 10% share of the US market. So what if it is a 70% market share everywhere else.
 
I am very concerned about the Symbian's future in the US because of this. I have made the switch to Windows Mobile because of no 3G S60 device. i must say though, I am surprisingly impressed with WM.
 
Why aren't you taking this up with Cingular? I'm not surprised by Nokia's response. It's Cingular's load that's causing the problem. Until Cingular customers complain to Cingular nothing's going to happen.
 
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