Changing programming online

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DT1

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I wanted to get rid of Superchannel & Setanta for the summer. I used the online programming feature to remove the channels but there was no option for Setanta. I did it anyway and got a receipt which says my new monthly fee.

The question I have is I am now still receiving Setanta but I got an email with my new channels and monthly cost. Do you think I am still going to get charged for Setanta?
 
Must be a new policy as the on-line only allowed upgrading and not removal of subscribed channels.
 
The "on line" system will let you change your programming for the same value combo or for an "upgrade", but won't let you "downgrade"

Also, when you request a "downgrade" it is only done on the first day of your next billing cycle, causing confusion for the client

Here's why:
I want to remove the movies
My billing cycle is on June 15th
I call on the 10th to remove the movies
An open order is created to remove them on the 15th of June
Movies are removed from my programming at 0:00 on July 15th
My bill gets printed (or e-mailed) June 15th and, since i'm billed 1 month in advance i'm charged for the movies for the period from June 15th to July 14th
I won't know for sure that everything went "as it was supposed to" until July 15th, when I would receive my next bill, reflecting a credit for the cost of the movie package for the period of June 15th to July 14th

That confusion could be avoided by changing the rule and making the downgrade the day BEFORE the billing cycle. The client, on the day is printed therefore no longer suscribe to the theme or channel and the theme or channel won't be credited a month in advance since client no longer suscrbe to it

***Please note that I answer on questions on this site based on what I learned when I was at Express Vu. I was fired in September 2007, so some rules might have changed since***
 
Interesting, I have Firefox with the add on "Noscript" do you think that has anything to do with me being able to downgrade my programming. I was able to downgrade my programming and even got an email confirmation and the channels were removed? The only reason I am asking this question is because Setanta is not even an option on the online programming.
 
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