Cannot sync my media to pc

pudget

New member
I recently downloaded the Blackberry update v6 I believe it is? I used to be able to transfer my videos from my BB to my pc and with the new update it saying I need to turn on mass storage.

I have turned the mass storage on on. Took the battery out of my BB, powered it back up and made sure the setting is still ON for mass storage. Reinstalled the BB update and it's STILL not recognizing that the mass storage is on. The new software recognizes my phone because it allows me to sync my calendar, address book etc etc..

Please HELP!! What else can I do?

- Blackberry Bold 9000 smartphone v4.6.0.304 (platform 4.0.0.247)
- Carrier: AT&T
- Media Card Support: ON
- Encryption Mode: None
- Mass Storage Mode Support: On
- Auto Enable Mass Storage Mode When Connected: Yes
- Application Memory / Free Space: 19.4 MB
- Device Memory / Total Space: 859.2 MB/ Free Space: 620.8 MB
- A media card is not presently inserted in the device

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