Cancelling channels

  • Thread starter Thread starter ben hancock
  • Start date Start date
B

ben hancock

Guest
So my 2 months free showing of HBO and Movie Central are almost up as dictated by Bell's promotion for new customers when I signed up. I know that I need to cancel them if I don't want them anymore and don't want a charge showing up on my next bill.

My question is how early should I call them to let them know that I don't want to continue subscribing to HBO and MC? Can I call them exactly on the last day of the 2 months since I started my subscription (my subscribtion started on Dec 8th, 2008, so Feb. 8th should be my last day to cancel).

Also, are the CSR pushy when I want to cancel some channels (i.e. will they try to entice me with offers or make me feel stupid for cancelling)?
 
I think you MAY have an issue here.

Bell TV REQUIRES 30 days notice to remove channels. This is non-negotiable. So, that means that you'd end up paying for a partial month of MC.

Now, I can't remember if this policy stands for promotions, such as this. Hopefully someone else can clarify this.
 
I believe that TJ77 is correct, the 30 day period applies to ALL cancellations.

Ex Agent Ex Vu is the person who would give you the very acurate answer to this question.
 
I don't think that's true. I dropped the Playboy channel some time ago, and it was gone in an hour or so.

-Mike
 
The 30 day notice only applies when you cancel the account

You need to suscribe to the channel for a inimum of 30 days before you could cancel the channels

The channels are always removed on the first day of the following billing cycle. For example if your billing cycle is from the 13th to the 12 and you call on the 15th the channel will only be removed on the 13th the following month.

I suggest you call a few days before the end of the free period to create an open order to cancel those channels

Some CSR, to avoid the downgrade, will tell you t5hey could only remove it on the day of the billing cycle and tell you to call back on that day. Don't take that for an answer, insist...

Some CSR if you call on the day of your billing cycle will tell you you had to call before that day. This is not true. They could do a downgrade for the same day.

The CSR will, of course try to "save" the downgrade by slling you other programming to replace the value of the programming you are taking off, even if you say you are removing it cause it's too expensive considering you financial situation. Simply refuse. The agent, if he follows the quality grid (or if you prefer call script) will have to show you empathy, isolate th reason you refuse (Other than the price is there anything else that makes you hesitate), offer again, than try to conclude. If he doesn't do that he looses 30 point in his evaluation, and probably his bonus. You can keep on refusing
 
There you go, the perfect answer.

Thanks Ex Agent, I knew you would have the details.
 
Awesome answer. :) It tells everything I need to look out for. I'm sure it won't be easy to unsubscribe to channels since that means less business from me. Thanks again for the tips.
 
To be clear with the billing cycle, my account was activated on the 8th of December. So say I call to cancel a channel after the 8th (let's say Feb 14th), does that mean I will still get the channel I want to cancel until March 8th? Does that mean I have to pay full price for that channel?
 
If you account was activated on the 8th of December you will have to call them BEFORE or ON the 8th of February to cancel those channels

If you call on the 14th of February the channels will only be canceled by the 8th of March. You will have to pay the cost of your movie package for that period of course
 
I have a question along the same line as this thread ...

I cancelled the "premium movies" on Jan 12th. My billing cycle is from Jan 20to Feb 19. The channels disappeared on Jan 20th.

I just looked at my Jan 24th bill and the "premium movies" charge of $19 is still there for the Jan20th to Feb 19th billing cycle. I called today and was told that this is normal and I won't see it next month. This is because the billing is in advance. I inidicated that I didn't expect to see it this month and then was told that a credit will be automatically applied next month. I'M CONFUSED. This is bad practice. Why should I pay this month for a service I'm not getting?

They indicated that this is normal! Is it? or was I snowballed?
 
Totally normal...

You called on the 12 and the agent placed an "open order" to have the channels removed on the 20th and they were

You are billed for your BellTV service a month in advance (like the agent told you)...you therefore see the charge on that bill, but will see a credit on your next one
 
Finally called to cancel and everything worked fine. As Ex Agent mentioned, the CSR I talked to tried to sell me extras. I was offered to take 2 additional theme packs and was told that I would be paying for the same monthly amount as I'm paying now. I said no cause quite frankly, I'm content with the 5 themes that I have. My February billing cycle begins today (the 5th) and MC and HBO (1&2) are gone. Everything went according to plan.

My only beef is that MC doesn't appear on the guide at all (even when in All Channel mode), but HBO 1&2 does. Kinda disappointing cause I'd like to know movies showing MC. Only because I'd like to know when Dark Knight is going to be shown on MC. :D
 
Go to WWW.ZAP2IT.COM
Enter your postal code, your provider and you will see your schedule

Unfortunatly, even with the variest troubleshoting BellTV does it is sometime impossible to have all channels displayed in the ALL CHANNEL list. Those channel are not showing in my ALL CHANNEL list either. I thinkj it's stupid of them cause people who don't suscribe could be tempted to suscribe if they see that certain movies they like are passing on that channel in the guide.
 
Back
Top