Can you ask for refund on car repairs that do not fix the problem?

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p.o.d

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I'm having to have a new throttle body on my Clio, except i'm concerned because i've seen some posts saying that they were diagnosed with same solution for similar problem to my car ( electrical fault warning light, engine overheat warning light, loss of power etc. ). If Renault say this is the problem, then the problem comes back and they try another solution, can i say well it obviously wasn't the throttle body i want a refund for that part?
 
not likley but you know where not to take your car for repairs and throttle body not much of a chance of it going bad in a life time of a motor so most likely not a bad one could be dirty could be stopped up could be a bad gasket but part it self not likely think your being taking can ask for old part. really learn more about cars more you know about how one works even if your not doing the work will keep you from being taking if they do work and add parts cant really ask to take it back... always shop a round for a place before leaving your car and really thats about a hour job to replace and you could have done it
 
I manage an auto repair shop. In the past, if I told a customer that a certain part would fix his car and it didn't, I have not charged them.
But there are different circumstances, so I'll just share with you what I think is fair.

Situation #1) Customer has a complaint about a certain problem. We find a part that we know is bad. We are 100% sure the part is bad, but we are not sure that this bad part is causing the symptom described. It could cause it. We're just not sure. I will tell the customer this. If that does'n solve the problem, I think it's fair for the customer to pay for the part. After all, it was bad, and it might have fixed the problem. He does have a new part now to replace the faulty one.

Situation #2) Customer tell us hi symptoms. We narrow it down to 2 parts. I give the customer the choice. Change both and be sure or change the cheaper one and keep your fingers crossed. Once again, if that doesn't do it, the customer should still pay for the part, even though the part replaced probably wasn't bad. He also has the choice of bringing it somewhere else, but they will probably come up with the same choices.

Situation #3) Customer tells me his symptoms. We tell him you need this. That will fix your problem. We replace part and nothing changes. I won't charge him for that part, and if I can't find the correct part, I won't charge him for the diagnosis.

Some problems are hard to diagnose. Especially if the car doesn't act up at all times. I realize you don't want to pay for parts you don't need, but it is your car, and if they change something, you are getting some benefit from the new part.
My advice would be as polite as you can with them and sympathize with the difficulty of their job. They are much more likely to cut you a break if you are working with them and not fighting them each step of the way.
 
While you will not be able to get your money back, it is up to the repair place to ensure that the repairs are made. Find out what is the warranty offered by the repair facility, and ensure that they check and resolve the issue (assuming it is the original issue you brought the car in for, and not an unrelated problem). Good luck.
 
Never known any car repair person to give a refund for work or any part..lol

People at times fix ten things before they find the right thing or the problem ....all the time.I have never known of any refunds for this.
 
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