I have a 2 year Sony Warranty with ADH which I purchased from Sony's own website in December 2009. It is a VGN-NW250F. Since I bought it, I have had a moderately bad and annoying problem with backlight bleed. Bright spots show up, frequently in the bottom right corner of my screen, although sometimes the bottom right corner is fine and other areas of the screen have bright spots. Based on this, I assume the damage is not permanent and can be repaired. I'm wondering if this is a common problem to use my warranty to fix. Since this is the first time I have ever bought a warranty, I want to ask those of you with knowledge on the matter:
1) Where should I look to repair my computer first? A Sony Style Store? (I live in NYC and LA)
2) Should I say this is a recent problem? Is it an issue that I've let it go for a year? Because I had to have it literally every second for school this past year, I wasn't able to take it in-- especially because this isn't a major functionality issue...
3) For what reasons might Sony invalidate my warranty? I love my computer but I've heard horror stories about the warranty; i.e. people being told they inflicted water damage on their computer, and therefore their warranty is invalid. My computer has never had any sort of damage, ever. I've also heard Sony has denied warranty because illegal programs are installed on the computer. Is this something Sony actually checks? Even if I'm looking to repair a hardware issue, not a software issue? And if so, do I need to wipe my PC first, to make sure I don't have anything illegal at all on it?
Thanks for any help-- want to make sure I have this sorted out before I bring in my PC, because I really hope I can get this repaired without paying a cent.
1) Where should I look to repair my computer first? A Sony Style Store? (I live in NYC and LA)
2) Should I say this is a recent problem? Is it an issue that I've let it go for a year? Because I had to have it literally every second for school this past year, I wasn't able to take it in-- especially because this isn't a major functionality issue...
3) For what reasons might Sony invalidate my warranty? I love my computer but I've heard horror stories about the warranty; i.e. people being told they inflicted water damage on their computer, and therefore their warranty is invalid. My computer has never had any sort of damage, ever. I've also heard Sony has denied warranty because illegal programs are installed on the computer. Is this something Sony actually checks? Even if I'm looking to repair a hardware issue, not a software issue? And if so, do I need to wipe my PC first, to make sure I don't have anything illegal at all on it?
Thanks for any help-- want to make sure I have this sorted out before I bring in my PC, because I really hope I can get this repaired without paying a cent.