A few months ago I made the decision to order Verizon's internet service. I was informed that my connection would be established at date x. On date x my service was not available. I called the company and told them about my problem. I was told that the company didn't had any information under my name. This sounded very strange to me because I spent about 30 minutes on the phone giving all the information necessary to open an account. Verizon then told me that I would need to place a new order because they didn't had any information under my name. Once more I told them that I did placed my order before, but nothing was done. After giving all my information again I was told that my service would be established on date x. Before finishing my order I insisted that something wrong must had happened with my previous order, but the company didn't payed any attention to me. On date x , as I already expected my service was not ready to be used. I called the company and informed them about my new issue. They told me that a technician would come to my house between 8:00 AM and 12:00 PM. As I already expected he showed up 4:00 pm. The problem was solved and I finally had my internet service ready to be used right? WRONG. After a couple of weeks my internet service started to show connections problems during night ( the only time I had to use the service, because I go to school during the day and worked till late night). For my surprise I received two different bills for my internet service. One from my previous order that I was told didn't exist. After having so many problems I decided to cancel my service. I was told that I would have to pay a $70 cancellation fee, I told them that I would not pay for a cancellation fee because the service was totally unsatisfactory and asked to speak with a supervisor. After 4 hours with them on the phone the supervisor told me that I would not be charged for the $70 cancellation fee. She then told me that I would be transfered into the billing department. I insisted that she remained on the line and explained all the issues to the billing department because I knew that I would need to explain the situation over and over, she agreed but after being transfered I got answered by one of the recording machines. After 5 hours on the phone trying to solve my problem I got transfered to a talking machine.
A few days later a called them once more and explained all the situation. This guy then told me that my cancellation fee would not be taken from my bill. After insisting and explaining all the issues I had with the company he then decided to take my cancellation fee away.A couple of weeks later a received a bill from Verizon stating that I owed the company $70, I called the company and explained all the situation again, the person who I talked to told me that in a few days I would receive another bill saying that my statement was $0. After a couple of weeks I received a bill from Verizon stating that my balance was $0. End of my nightmare right? WRONG.
I just received a bill from a creditor company saying that Verizon is charging me $70.
I have no energy to call verizon and I don't feel like it. Every time I call this garbage company they make me wait hours on the phone and never solve my problem. Note: I never stopped paying for my internet service before I canceled.
Should I sue Verizon?
A few days later a called them once more and explained all the situation. This guy then told me that my cancellation fee would not be taken from my bill. After insisting and explaining all the issues I had with the company he then decided to take my cancellation fee away.A couple of weeks later a received a bill from Verizon stating that I owed the company $70, I called the company and explained all the situation again, the person who I talked to told me that in a few days I would receive another bill saying that my statement was $0. After a couple of weeks I received a bill from Verizon stating that my balance was $0. End of my nightmare right? WRONG.
I just received a bill from a creditor company saying that Verizon is charging me $70.
I have no energy to call verizon and I don't feel like it. Every time I call this garbage company they make me wait hours on the phone and never solve my problem. Note: I never stopped paying for my internet service before I canceled.
Should I sue Verizon?