can i get my money back from chrysler?

[Chris]

my mother died on dec 15. i called crysler finacnial to tell them. they would not give me any information on her account, unless i was exector of the estate. i said i was. then CF told me i had to make payments toward the account. but still could not give me any info, that i was to goto the local dodge dealer and have them do this, so i made payments, till i could find time to go down to dealership, they called and got all kinds of info by just giving them their employie number. at this time they said i had to be court appointed exeutor. then when i called again later, they said they would not help me at all. after 5 min of discussing, i asked sence im not responsable to pay for this account, why was i told i had to. no reply from CF. then i ask sence im not responsable and you can not give me any help on her account, then can i have all the money i paid into this account back, CF response was: you are entitled to get the money back, because your name is not on the account, we are not going to give it back, because we dont have to, and we are not going to. now the question is, how do i get my money back, do i have to hire a attorney or can i file through a goverment agency, like consumer protection, bbb, or any other services?

 

[Mike]

If you made payments on a vehicle that your mother owned, they were credited against the loan balance. If doesn't matter who made the payments. They stay there and CF isn't obligated to give you anything back.

When your mother died, you had several options. You could have called CF as executor of the estate and asked them to let you take over the loan and ownership of the vehicle (if you wanted it). You could have purchased the vehicle from your mother's estate and paid off the CF loan (again, if you had wanted the car). As executor, you could have continued to make payments from your mother's estate and then sold the car, using the proceeds to pay off the loan and obtain a clear title for the buyer. Or, you could have taken the car back to the dealership, handed them the keys, and said, "Here you go".

You, individually, as the executor of the estate, have no personal responsibility to make loan payments, and they can't make you. If someone told you you "had" to make payments, they are full of bull.

And, if you had taken the car back to the dealer and dropped it off, so what? CF would have had it picked up and re-sold it then billed your mother's estate for any remaining amount due to them. And, if your mother's estate did not have the assets to pay, what are they going to do? Sue her? She's dead. If you managed your mother's estate responsibly, they can't come after you.