It's probably of no consolation to you, but I have had the same experience with this piece of crap LG Vu. I made the mistake of trying to get it repaired via a repair service that I found via Google. First, they tried to tell me that it was the charger port (the area were the usb cable connects). They sent me the phone back "repaired" and after putting a brand new battery into it, it promptly drained the battery and died. After sending the phone back to be properly diagnosed, they determined that it was the main board and could not be repaired. If I can find a main board or perhaps another lg vu with a cracked screen, for example, then I'll try to repair it myself. Please let me know if you find out any more info. al_chirico at hotmail dot com