Anonymous-D
New member
I emailed HP about my printer, however I got an email telling me that it is out of warranty and I can no longer get technical support. So I waited for about a week and I sent the email again however changing the settings to ensure that it was in the 12 month period so it 'was not' out of warranty. So basically, I lied about it so I could get technical support. I sent the email at 8:58 PM on the 15th January 2011.
At 9:00AM on the 16th January 2011, I sent another email saying that I no longer wanted a reply to the email. However a few hours later, I got a reply to my email giving me assistance. It was obvious that they did not read my second email.
At the end of the email, I got this message:
Unfortunately, we are unable to validate the warranty Status of your unit without the serial number as it shows up to be Out of Warranty. In order to update the warranty status of your product and to provide in warranty Support, please get back to me with the following information:
* Serial Number( starting with Cn or My, located at the back or bottom of the printer on white Sticker/Label):
* Attachment containing the Scanned image of the Proof of Purchase- Purchase receipt or invoice etc indicating the exact date of Purchase and the Product Name mentioned on it.
__
Can HP take any action against me now? By the way I used the same name, email, and phone number. They gave me assistance already, what should I do? Should I get back to the person who sent me the email? What legal action could they take if I did not get back to them?
Can HP check every single email that I sent to them? What happens if in a few days, weeks or months or years, they find out that I got assistance I was not entitled to?
What should I do at the moment?
Thanks
At 9:00AM on the 16th January 2011, I sent another email saying that I no longer wanted a reply to the email. However a few hours later, I got a reply to my email giving me assistance. It was obvious that they did not read my second email.
At the end of the email, I got this message:
Unfortunately, we are unable to validate the warranty Status of your unit without the serial number as it shows up to be Out of Warranty. In order to update the warranty status of your product and to provide in warranty Support, please get back to me with the following information:
* Serial Number( starting with Cn or My, located at the back or bottom of the printer on white Sticker/Label):
* Attachment containing the Scanned image of the Proof of Purchase- Purchase receipt or invoice etc indicating the exact date of Purchase and the Product Name mentioned on it.
__
Can HP take any action against me now? By the way I used the same name, email, and phone number. They gave me assistance already, what should I do? Should I get back to the person who sent me the email? What legal action could they take if I did not get back to them?
Can HP check every single email that I sent to them? What happens if in a few days, weeks or months or years, they find out that I got assistance I was not entitled to?
What should I do at the moment?
Thanks