Assuming that you have a USB data cable properly connected and working... You must either reboot the phone or select the "Brew" or "Get it now" feature to initialize certain operations. You vaguely described the full extent of your problem, but that seems to be the missing step. It is important to state your carrier when you generate a request. The only certified carriers that brewsky8900 recognizes are: Verizon, Cricket, and Telus.
I don't understand the statement that you cannot find your photos on the phone. If that is truly the case, maybe it would be a good time to read your operations manual. As for downloading camera photos with Brewsky8900, there is a select Tab for choosing "Get Camera Pics". Select a "photo_000x.jpg" file in the right window and click on "Download Photo". It should transfer/copy the file to the left window, which will display files that are in: "C:\Program Files\Brewsky 8900\My Pictures". It is important to note that you need to select the proper phone carrier type when you initialize the software program and choose the correct Com port (Com4 on my computer). Camera photos are stored on the handset in "/camera/photo/" directory.