I'm an agent who likes things done well...unfortunately we do not have in most cases the means to give you that. When you have a billing issue where you were overbilled on a credit card always make sure to be provided with a fax number were you can send the proof that you were billed the amount you say you were, with a contact name of who to send it to.
If your problem regards a promotion not being applied or promotional credits, make sure you request a request number which will start with the date. EX:20070227123456. If you have a shorter number that means the credit was requested in the wrong application and you won't get what you requested.
If your problem regards the 50$ activation fee, make sure you are given a request number also starting with the date. The request should have been done in the billing portal throught the financed and rented equipment.
If you were charged early termination fee but the reason why you disconnected because you are moving out of Canada or because you can not have Bell Express Vu were you move, send us the proof throught fax, otherwise the credits will most probably be declined.
