SURPRISE, SURPRISE!!! (sarcastic)
I just got my first bill for Expressvu.
They charged two months on the the first bill (I can live with that), but there are already two mistakes.
First, the $10/month rental credit for new customers was not applied, making my bill $20 steeper than it should be. Second, I was not credited the $10/month credit for the HD networks, which the CSR told me I would get free for a year as a new customer. Total: I was over-billed $40, plus tax!
When I called about it, the only thing she could do was fill out a missing credit request, and was told it could take 4-6 weeks. I asked why it would take so long, since it was a credit applied to my bill I was asking for, not a mail-in-rebate, she told me it was because their call center is in Cornwall, and they had to physically send the form to Montreal! lol. They can't do that electronically? What mail service are they using? Does Bell have someone carry their letters by horse or what?
Of course, I expected this after reading these forums, so I wasn't surprised.
