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We got a call today to pay up or face a $25 admin fee.  My current bill was not due to be payed yet, but I am showing as overdue due to not paying my full bill because I have deducted the credits they owe me.  There is no way I am giving them my money until they sort out this mess!  So I called, and asked them why they have not fixed it yet.  They did not have much to say other than saying they will fix.  What will they do next?  Disconnect me?  What a mess they are making of things!