I'm in the same boat now..
I signed up for Bev in December during the promotion that included free rental of 4 4100's for 24 Months. Since the first bill, I have been charged $10/month with no credit to offset it. My Wife called immediatly was given the same song and dance about the billing system and was assured the problem would be fixed. 2nd Billing..another $10 and no credits..3rd Billing same deal so now we are tracking $30.00 worth of credits. When we called on this again, the Customer Rep said it would take 3 - 4 weeks for the credits to work it's way into the system. That same rep also gave us another credit which basically covered one month of programming which I feel was generous.
Now I'm just waiting to see this month's bill so I can track more "phantom" credits. What a fiasco based on everything I've read here.
