I know I shouldn't think this way. But the phrase "satisfactory adjustment" makes it sound like Bell is placating us, but almost in a patronizing way.
We say: Bitch moan and complain....
They do :ignore ignore
We say: Bitch moan and complain....
They do :ignore ignore
We say: Bitch moan and complain & escalate the complaint.
They : Listen, hmmm, haw, and roll over saying ok... we'll credit your account with a " satisfactory adjustment" to shut us up. Are we supposed to be grateful that we had to spend hours on the phone to get something that was due and/or promised in the first place. I feel its kind of insulting really.
I am trying to be objective not millitant.. but it just pissed me off.
