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BEWARE Tmobile Ripping off its customers
- Thread starter 0218276
- Start date
This is what I have
Summary of Unbilled Services as of" 10/14/06 06:16:22 A.M (SATURDAY)
Included Used Remaining
700 67 618
later on, when I checked again
Summary of Unbilled Services as of" 10/14/06 12:02:03 P.M (SATURDAY)
Included Used Remaining
700 97 603
I did make some M2M calls on this saturday but I don't why my whenever minutes would suffer because of that.
Evaluate it yourself people, tell me, what can be the possible reason for this?
Summary of Unbilled Services as of" 10/14/06 06:16:22 A.M (SATURDAY)
Included Used Remaining
700 67 618
later on, when I checked again
Summary of Unbilled Services as of" 10/14/06 12:02:03 P.M (SATURDAY)
Included Used Remaining
700 97 603
I did make some M2M calls on this saturday but I don't why my whenever minutes would suffer because of that.
Evaluate it yourself people, tell me, what can be the possible reason for this?
EightMoreTimes
New member
With Nextel the minutes are updated every 24-48 hours. Could this be the same, as Rich suggested in his previous post?
I just checked the website. I can see the list of my calls on this current billing cycle. Go through and see what you see. Add the minutes up. I can see all the calls I have made, including the ones yesterday. I have not made any calls yet today.
Check it out now and see what you find.
Check it out now and see what you find.
~via BB (wap.rabroad.com)~A lot of people got confixed with the back to school plan deals, 1000 or 700 min plans for a discounted rate. They however fudu not read the fine print that m2m an nights and weekends were not free withthe discounted plan. I have been with tmobile for years now and have never had a billing problem. Not even roaming. Read the fine print and you should have no problems.
Ke (R.I.P. MJ)
New member
I'd like to come to T-Mo's defense.
I am sure it is something on his side that does not warrant telling people to beware and to broadcast that T-Mo is ripping people its customers.
Back in the late 80's GTE [I think] long distance land line service was sued on a class action basis for not telling people that calls less than one minute were rounded UP to a full minute. Not sure, but I think they lost that case on the grounds that they did not give fair notice.
The lesson learned back then by all utility carriers is that with the computer age, people were watching minutes and looking for errors.
With the dawn of the Internet, e-mail, blogs and negative websites, it's pretty difficult for any company to rip off people, at least on a large scale basis, especially with lawyers just waiting to file class actions or unfair business practices lawsuits.
Considering that I have not heard anything on the Net, news or websites that T-Mo is ripping people off, especially to the tune of 60 to 70 minutes at a time, I think there is some mistake on your end, or at worse, T-Mo made a mistake on your account.
Just my hunch.
I think it's unfair to T-Mo to accuse the Company of ripping customers off. Just the headline could expose the poster to a trade libel or defamation lawsuit. How would any of you feel if someone said "Beware [insert you name here] is ripping people off." The headline goes beyond asking questions or registering opinion.
I am sure it is something on his side that does not warrant telling people to beware and to broadcast that T-Mo is ripping people its customers.
Back in the late 80's GTE [I think] long distance land line service was sued on a class action basis for not telling people that calls less than one minute were rounded UP to a full minute. Not sure, but I think they lost that case on the grounds that they did not give fair notice.
The lesson learned back then by all utility carriers is that with the computer age, people were watching minutes and looking for errors.
With the dawn of the Internet, e-mail, blogs and negative websites, it's pretty difficult for any company to rip off people, at least on a large scale basis, especially with lawyers just waiting to file class actions or unfair business practices lawsuits.
Considering that I have not heard anything on the Net, news or websites that T-Mo is ripping people off, especially to the tune of 60 to 70 minutes at a time, I think there is some mistake on your end, or at worse, T-Mo made a mistake on your account.
Just my hunch.
I think it's unfair to T-Mo to accuse the Company of ripping customers off. Just the headline could expose the poster to a trade libel or defamation lawsuit. How would any of you feel if someone said "Beware [insert you name here] is ripping people off." The headline goes beyond asking questions or registering opinion.
The main reason I am pointing it out in such a way is because it
happened with me a couple of times last year too. Now, I have no beef
with Tmobile but they can't expect me to do their of job counting
minutes properly. I don't want to sit in front of my computer or go thru
the bills at the end of the month just to make sure if they counted the
minutes accurately. On top of that, when you call in and tell them your
minutes are not being counted properly, the reps get so defensive and
they are like "oh, our systems are accurate." I mean I don't want to
spend 2 hours every month talking to these reps over the phone and
convincing them of the error.
I could've just let it go like I did in the past but whats the guarantee it
won't happen again. So many times it has happened when you run out
of your daytime minutes just because they didn't count it properly, and
you, the user, ends up 30-40 bucks in overages.
Do you think its fair, what Tmobile is doing here?
At least the reps ,at times, should atleast admit that something's not
right there. But then you realize you can't do much, wonder why,
because you are under a contract. Now you can pay the termination
fee to cancel the contract and switch your carriers or just deal with
these people.
This is just so frustrating man, I am telling ya.
happened with me a couple of times last year too. Now, I have no beef
with Tmobile but they can't expect me to do their of job counting
minutes properly. I don't want to sit in front of my computer or go thru
the bills at the end of the month just to make sure if they counted the
minutes accurately. On top of that, when you call in and tell them your
minutes are not being counted properly, the reps get so defensive and
they are like "oh, our systems are accurate." I mean I don't want to
spend 2 hours every month talking to these reps over the phone and
convincing them of the error.
I could've just let it go like I did in the past but whats the guarantee it
won't happen again. So many times it has happened when you run out
of your daytime minutes just because they didn't count it properly, and
you, the user, ends up 30-40 bucks in overages.
Do you think its fair, what Tmobile is doing here?
At least the reps ,at times, should atleast admit that something's not
right there. But then you realize you can't do much, wonder why,
because you are under a contract. Now you can pay the termination
fee to cancel the contract and switch your carriers or just deal with
these people.
This is just so frustrating man, I am telling ya.
LarrySmile
New member
~via BB (wap.rabroad.com)~
M2M is for people on the Tmo network. If you are calling someone off the Tmo network, it will and does count against your minutes. M2M is for Tmo to Tmo calls. Not Tmo to say sprint.
I've been with tmo for a long time as well with numerous phones on my family time plan. And I can honestly say I've never been ripped off.
Now am I saying Tmo has never made me mad. Oh no way! They have angered me on more occasions than I can count. But when it came right down to it, the error was mine. And when it was Tmos error they were really cool about it.
M2M is for people on the Tmo network. If you are calling someone off the Tmo network, it will and does count against your minutes. M2M is for Tmo to Tmo calls. Not Tmo to say sprint.
I've been with tmo for a long time as well with numerous phones on my family time plan. And I can honestly say I've never been ripped off.
Now am I saying Tmo has never made me mad. Oh no way! They have angered me on more occasions than I can count. But when it came right down to it, the error was mine. And when it was Tmos error they were really cool about it.
ahg, You have been told several times that the information you posted does not show when the phone calls in question occurred but when they were posted. Until you show that you were charged or going to be charged incorrectly Ie a call that should have been M2M or Night/Weekend and was actually charged to your Minutes, using the Billing data, not the minutes used summary, we have to believe that TMO is not ripping you off.
So far you have shown nothing to support you supposition, only that some minutes were posted to your summary over the weekend for Non M2M/N/WE calls that may have occurred anytime prior to the time they were posted.
Rcbjr.
So far you have shown nothing to support you supposition, only that some minutes were posted to your summary over the weekend for Non M2M/N/WE calls that may have occurred anytime prior to the time they were posted.
Rcbjr.
I dont know!
New member
Are you saying they "ripped you off" last year and you just let it go?
If so, that is news. I would not let them rip me off.
But again, is seems you are simply not counting your minutes correctly. You are basing your calculations on imprecise data [what shows up on the Net, when things are posted].
As a person who keeps on top of utility fraud and negligence cases, I have not seen anything out there on T-Mo ripping people off. Have not even seen any unfair business practice cases.
But if you think you have been ripped off, go see a lawyer. You may be on to something big.
But as for me, I believe what the T-Mo rep is telling you, their systems are accurate. You do realize that Fed and State regulating agencies check and double check, and audit their practices, don't you?
Plus there are thousands of lawyers who look for these kinds of cases to pursue.
With that many people and entities watching T-Mo's every move, I find it hard to take accept your "BEWARE TMobile Ripping off its customers."
As to your frustration that you have to look over the minutes each month out of concern that you are being ripped off, how else should T-Mo go about it? All they can do is count the minutes and bill you accordingly. With millions of customers and billions of calls each month, what else can one expect T-Mo to do?
But like I said, T-Mo is "audited" each month by those few thousands of customers who check their bills for accuracy. Since I have not heard any complaints about T-Mo ripping us off I have to assume T-Mo is on the up and up.
As to me chiming up in here, yes, I am bugged by the title of this thread. I don't like it when companies unjustly get a bad rap.
If so, that is news. I would not let them rip me off.
But again, is seems you are simply not counting your minutes correctly. You are basing your calculations on imprecise data [what shows up on the Net, when things are posted].
As a person who keeps on top of utility fraud and negligence cases, I have not seen anything out there on T-Mo ripping people off. Have not even seen any unfair business practice cases.
But if you think you have been ripped off, go see a lawyer. You may be on to something big.
But as for me, I believe what the T-Mo rep is telling you, their systems are accurate. You do realize that Fed and State regulating agencies check and double check, and audit their practices, don't you?
Plus there are thousands of lawyers who look for these kinds of cases to pursue.
With that many people and entities watching T-Mo's every move, I find it hard to take accept your "BEWARE TMobile Ripping off its customers."
As to your frustration that you have to look over the minutes each month out of concern that you are being ripped off, how else should T-Mo go about it? All they can do is count the minutes and bill you accordingly. With millions of customers and billions of calls each month, what else can one expect T-Mo to do?
But like I said, T-Mo is "audited" each month by those few thousands of customers who check their bills for accuracy. Since I have not heard any complaints about T-Mo ripping us off I have to assume T-Mo is on the up and up.
As to me chiming up in here, yes, I am bugged by the title of this thread. I don't like it when companies unjustly get a bad rap.
cherry clairey
New member
If you think that's bad, check this out. I convinced my Fiance to switch to tmo 2 weeks ago. She is from Hawaii, but lives in Los Angeles now, however, she wanted to keep her Hawaii number for all the usual reasons (work, vendors, friends, family, all have this number). When we got the TMobile phone, our friendly salesperson (who informed us that he was the 11th ranked salesperson in the state for customer service, and showed it to us on a corporate website) hooked her up with her phone, ported the number, and even gave us a free bluetooth headset.
A week later, we noticed that she wasn't getting phone calls from some people. Turns out, anytime a non-tMobile number called her, it was told "This subscriber is no longer in service". After two hours with customer service and technical support, they informed my fiance that 'we're sorry, but Hawaii uses different SIM cards than the rest of the US, so unless you can go to Hawaii and get a SIM card for 20 bucks, you're going to have to change your number to a Los Angeles one.
We called our 11th ranked salesperson, who wasn't in the store, and was told by one of the other associates that she didn't understand the problem and to call customer service.
I called customer service, again, and explained the situation to the technical support person, who had never heard of this problem. Her solution? After 45 minutes of waiting on the phone, she advised me to CALL STORES IN HAWAII AND BEG THEM TO SEND ME A SIM CARD, or go back to sprint and pay a cancellation fee of 200 bucks. Gee, thanks.
We then called a store in Hawaii, and I asked a rep there if it was possible to just buy a stupid card over the phone and mail it to me. He told me that that wasn't how their store did business and that he couldn't help me, unless I want to come in the store. I demanded to speak to his manager, because this guy clearly didn't feel like dealing with some Houle in LA (5 points if you know what a Houle is).
FINALLY, somebody got on the phone and represented T-Mobile the way they should have done in the first place. Angela, a manager (and part time angel) at one of the Honolulu stores told me that I had no idea what kind of pickle I was in for. She heard my story, laughed hard at the 11th ranked customer service sales rep who, perhaps whilst reveling in his personal glory, forgot to mention that our phone won't work without a HI sim card. She called that rep, busted his butt for not paying attention, and then found us a SIM card at a store in Marina Del Rey - the ONLY store in Los Angeles that carries Hawaii SIM cards.
The Marina Del Rey store told us that T-mobile has attempted to force them to stop carrying the Hawaii SIM cards, because some corporate beurocrat doesn't understand that Hawaiian's moving to LA might want to keep their number when they switch to T-Mobile.
Anyway, I still prefer TMO over all the other carriers, but in this situation they fumbled the ball, hard. Thank goodness for Angela in Honolulu who understood the problem, and knew the solution. Somebody give that lady a raise!
Feels nice to get that out. Whew.
A week later, we noticed that she wasn't getting phone calls from some people. Turns out, anytime a non-tMobile number called her, it was told "This subscriber is no longer in service". After two hours with customer service and technical support, they informed my fiance that 'we're sorry, but Hawaii uses different SIM cards than the rest of the US, so unless you can go to Hawaii and get a SIM card for 20 bucks, you're going to have to change your number to a Los Angeles one.
We called our 11th ranked salesperson, who wasn't in the store, and was told by one of the other associates that she didn't understand the problem and to call customer service.
I called customer service, again, and explained the situation to the technical support person, who had never heard of this problem. Her solution? After 45 minutes of waiting on the phone, she advised me to CALL STORES IN HAWAII AND BEG THEM TO SEND ME A SIM CARD, or go back to sprint and pay a cancellation fee of 200 bucks. Gee, thanks.
We then called a store in Hawaii, and I asked a rep there if it was possible to just buy a stupid card over the phone and mail it to me. He told me that that wasn't how their store did business and that he couldn't help me, unless I want to come in the store. I demanded to speak to his manager, because this guy clearly didn't feel like dealing with some Houle in LA (5 points if you know what a Houle is).
FINALLY, somebody got on the phone and represented T-Mobile the way they should have done in the first place. Angela, a manager (and part time angel) at one of the Honolulu stores told me that I had no idea what kind of pickle I was in for. She heard my story, laughed hard at the 11th ranked customer service sales rep who, perhaps whilst reveling in his personal glory, forgot to mention that our phone won't work without a HI sim card. She called that rep, busted his butt for not paying attention, and then found us a SIM card at a store in Marina Del Rey - the ONLY store in Los Angeles that carries Hawaii SIM cards.
The Marina Del Rey store told us that T-mobile has attempted to force them to stop carrying the Hawaii SIM cards, because some corporate beurocrat doesn't understand that Hawaiian's moving to LA might want to keep their number when they switch to T-Mobile.
Anyway, I still prefer TMO over all the other carriers, but in this situation they fumbled the ball, hard. Thank goodness for Angela in Honolulu who understood the problem, and knew the solution. Somebody give that lady a raise!
Feels nice to get that out. Whew.
likeitlikethat
New member
I remember your post from before. Glad to see this follow-up.
Yes, the sad thing is that T-Mo reps/employees screw up just like anyone else, but that is due to negligence and incompetence, which exists in any industry. I have learned to live with it.
I have my own horror story with T-Mo yet I still think they are the best of the carriers and honest when dealing with me.
I switch plans with T-Mo all the time to gets the best deals. One time I ordered a 1500 minute Whenever plan because I disconnected my land line at home and wanted the best plan at a great rate.
I told the rep why I was doing it and she said the switch was a good move.
Well I am a busy person so I don't notice my bills all that much, but after about four months I noticed that my monthly bills seemed way higher than they should have been.
So I call T-Mo and ask about it. The rep said that I was going over on minutes. I said that was impossible because I had the 1500 minute plan with nights and weekends free. She corrected me and said my "Whenever" plan did NOT include nights and weekends free.
I complained a little, but was in a hurry so I did not push it. But I thought that the person who said the 1500 Whenever plan was a good move should have warned me that I was going from a free nights and weekend plan to one that did not have that.
Needless to say I went back to a plan that gave me free nights and weekends. But that little adventure and the T-Mo's negligence cost me about $600 in extra billings.
In the end I was po'd, but I did not think T-Mo was ripping me off. And probably could have pushed T-Mo to give me a credit of some sort, but I just said to hell with it and moved on.
Yes, the sad thing is that T-Mo reps/employees screw up just like anyone else, but that is due to negligence and incompetence, which exists in any industry. I have learned to live with it.
I have my own horror story with T-Mo yet I still think they are the best of the carriers and honest when dealing with me.
I switch plans with T-Mo all the time to gets the best deals. One time I ordered a 1500 minute Whenever plan because I disconnected my land line at home and wanted the best plan at a great rate.
I told the rep why I was doing it and she said the switch was a good move.
Well I am a busy person so I don't notice my bills all that much, but after about four months I noticed that my monthly bills seemed way higher than they should have been.
So I call T-Mo and ask about it. The rep said that I was going over on minutes. I said that was impossible because I had the 1500 minute plan with nights and weekends free. She corrected me and said my "Whenever" plan did NOT include nights and weekends free.
I complained a little, but was in a hurry so I did not push it. But I thought that the person who said the 1500 Whenever plan was a good move should have warned me that I was going from a free nights and weekend plan to one that did not have that.
Needless to say I went back to a plan that gave me free nights and weekends. But that little adventure and the T-Mo's negligence cost me about $600 in extra billings.
In the end I was po'd, but I did not think T-Mo was ripping me off. And probably could have pushed T-Mo to give me a credit of some sort, but I just said to hell with it and moved on.
D (A/V) ID
New member
Don't you hate when someone acts on your wisdom and recommendations and things go bad?
Then we have to spend a huge amount of time making things right.
Then we have to spend a huge amount of time making things right.