Dear Mr. Rozzi and Mr. Lucero-
I am completely remiss, as upon my arrival at home there was a refund check for $250.00, and it is unclear what it is for. Mr. Rozzi 2 weeks ago stated I had made a “Huge Overpayment” and that would be refunded immediately, nothing ever arrived. Furthermore when bringing up the subject of the Bank America Deposit of $250.00 and clearing giving proof that I had indeed paid that amount, I was told, you still needed to research that, and would get back to me. The Check that arrived today was not marked as to what you are or aren’t doing.
I am in possession of email and Voice Recording left on my Home phone regarding the agreement to refund the purchase price of the phones, by Mr. Rozzi. Mr. Rozzi told me I could keep the phones and move to another company or return the phones and get a refund for the purchase price of those phones. When I repeatedly asked to speak to you Art, I was told to Speak to Vin, who was “Better equipped to handle my issue” “Ping-Pong if you will”
I have more than fulfilled the requirements set forth to the agreement made by Mr. Rozzi. I have adhered to all his instructions and after the phones were returned, your company reneged on their agreement.
I want the refund for the phones, immediately sent to me, as outlined in past emails. I will be more than happy to post the Voice recording by Mr. Rozzi on my Home Phone, to you or any other person at T-Mobile, if needed. The Agreement followed by email is very clear and concise. The Property belonged to me and was returned only with the condition of a refund.
I prefer to work this matter out in a friendly manner, however, if there is any further aggressive behavior exhibited towards me, I will immediately refer this matter to Legal Counsel.
Let me clearly advise you that I was given Refunds and Credits, and instead of leaving T-Mobile, I used those Refunds and Credits to acquire the (3) curves. I continued in Good faith to try to honor and adhere to the T-Mobile contract in force. I was also at that time told if the problems wouldn’t resolve I would be given a refund of the equipment and released from the Contract without penalty or Contract Termination Fees.
You have reneged on all phases of your agreement that was made then and the more recent one from Mr. Rozzi.
I have lost thousands of dollars in Business revenue, because of the poor service I received, I was called names, disgraced by various personnel at your company. I continued to keep all my promises and made my payments faithfully as agreed to do.
This is my last attempt to recoup what is mine. The Credits or Refunds no matter how they were given to me, belong to me, and I used them to acquire the (3) Curves, The Curves were my Property, no yours.”I Have a recording from Vin Rozzi stating that I can unlock the devices and take them to another company or simply send them back for a refund.” Unconditional, I have complied with your instructions.
My average bill was just over $200.00 monthly, for almost 14 months. I paid in Good Faith almost $2800.00 for the most horrendous service I’ve ever had. I documented those problems well. They were legitimate Problems, due to Network Issues. They were well documented with Service People at RIM, in Toronto as well. T-Mobile has staffing that behaves as though they were “Gangsters, Tough Guys” and then they hide behind the skirts of the so called dishonest customers, culling the concept that “if one is a thief, then all are thieves”-
I am not a thief, I will not be treated like one as your company has treated me in past. Name Calling does not frighten me, The use of the names like “Kike” and other vulgar names, used against me is pathetic. It only illuminates what kind of Company T-Mobile really is.
I am going to give you until April 21, 2008, at 5pm est to resolve this matter with me in a favorable manner and make arraignments’ to refund the 3 phones as agreed or I will retain Legal Counsel, and will include in my effort to recoup the 14 months poor service, name calling and a few other paltry issues as well, which will include legal expenses as well.
Let me also advise you that your method of how you obtained the phones from me is considered to be a “Major Felony Fraud by Conversion”, The Phones were my Property, Not yours, they were “Paid For in Full” otherwise I would have never had them, and you would have never placed them in service. You purposefully tricked me into returning them to you. I also require Immediate clarifications as to what the $ $250.00 check sent to me is for. You both made a promise that the “Moment you hear something about the illusive deposit you claim was never made you would contact me by phone and disclose your findings. You never kept that promise as well-
I respectfully require the Name and address and Phone Number of your Corporate Legal Counsel, you are obliged by law, to forward that to me immediately.
Let me again clearly forewarn you that if force me to take Legal Action, to recover what was agreed upon prior to the return of the 3 cell phones, I will hold you responsible for those legal expenses, loss of business revenue as a result of poor cellular services, and failure to provide cellular services as paid for by myself, as well in addition to the other matters. I would prefer to resolve this in a amicable fashion, but clearly you folks think you are bullies and are empowered to do whatever you feel like doing, beyond the capacity of the law of this land, and that just won’t happen.
Disappointed beyond your imagination!
Mr. Larry Carson
Copies have been provided to:
The State of Ohio Attorney General’s Office
Better Business Bureau
Columbus Police Department, Fraud Division
Federal Communication Commission, Consumer Complaints Division
I am completely remiss, as upon my arrival at home there was a refund check for $250.00, and it is unclear what it is for. Mr. Rozzi 2 weeks ago stated I had made a “Huge Overpayment” and that would be refunded immediately, nothing ever arrived. Furthermore when bringing up the subject of the Bank America Deposit of $250.00 and clearing giving proof that I had indeed paid that amount, I was told, you still needed to research that, and would get back to me. The Check that arrived today was not marked as to what you are or aren’t doing.
I am in possession of email and Voice Recording left on my Home phone regarding the agreement to refund the purchase price of the phones, by Mr. Rozzi. Mr. Rozzi told me I could keep the phones and move to another company or return the phones and get a refund for the purchase price of those phones. When I repeatedly asked to speak to you Art, I was told to Speak to Vin, who was “Better equipped to handle my issue” “Ping-Pong if you will”
I have more than fulfilled the requirements set forth to the agreement made by Mr. Rozzi. I have adhered to all his instructions and after the phones were returned, your company reneged on their agreement.
I want the refund for the phones, immediately sent to me, as outlined in past emails. I will be more than happy to post the Voice recording by Mr. Rozzi on my Home Phone, to you or any other person at T-Mobile, if needed. The Agreement followed by email is very clear and concise. The Property belonged to me and was returned only with the condition of a refund.
I prefer to work this matter out in a friendly manner, however, if there is any further aggressive behavior exhibited towards me, I will immediately refer this matter to Legal Counsel.
Let me clearly advise you that I was given Refunds and Credits, and instead of leaving T-Mobile, I used those Refunds and Credits to acquire the (3) curves. I continued in Good faith to try to honor and adhere to the T-Mobile contract in force. I was also at that time told if the problems wouldn’t resolve I would be given a refund of the equipment and released from the Contract without penalty or Contract Termination Fees.
You have reneged on all phases of your agreement that was made then and the more recent one from Mr. Rozzi.
I have lost thousands of dollars in Business revenue, because of the poor service I received, I was called names, disgraced by various personnel at your company. I continued to keep all my promises and made my payments faithfully as agreed to do.
This is my last attempt to recoup what is mine. The Credits or Refunds no matter how they were given to me, belong to me, and I used them to acquire the (3) Curves, The Curves were my Property, no yours.”I Have a recording from Vin Rozzi stating that I can unlock the devices and take them to another company or simply send them back for a refund.” Unconditional, I have complied with your instructions.
My average bill was just over $200.00 monthly, for almost 14 months. I paid in Good Faith almost $2800.00 for the most horrendous service I’ve ever had. I documented those problems well. They were legitimate Problems, due to Network Issues. They were well documented with Service People at RIM, in Toronto as well. T-Mobile has staffing that behaves as though they were “Gangsters, Tough Guys” and then they hide behind the skirts of the so called dishonest customers, culling the concept that “if one is a thief, then all are thieves”-
I am not a thief, I will not be treated like one as your company has treated me in past. Name Calling does not frighten me, The use of the names like “Kike” and other vulgar names, used against me is pathetic. It only illuminates what kind of Company T-Mobile really is.
I am going to give you until April 21, 2008, at 5pm est to resolve this matter with me in a favorable manner and make arraignments’ to refund the 3 phones as agreed or I will retain Legal Counsel, and will include in my effort to recoup the 14 months poor service, name calling and a few other paltry issues as well, which will include legal expenses as well.
Let me also advise you that your method of how you obtained the phones from me is considered to be a “Major Felony Fraud by Conversion”, The Phones were my Property, Not yours, they were “Paid For in Full” otherwise I would have never had them, and you would have never placed them in service. You purposefully tricked me into returning them to you. I also require Immediate clarifications as to what the $ $250.00 check sent to me is for. You both made a promise that the “Moment you hear something about the illusive deposit you claim was never made you would contact me by phone and disclose your findings. You never kept that promise as well-
I respectfully require the Name and address and Phone Number of your Corporate Legal Counsel, you are obliged by law, to forward that to me immediately.
Let me again clearly forewarn you that if force me to take Legal Action, to recover what was agreed upon prior to the return of the 3 cell phones, I will hold you responsible for those legal expenses, loss of business revenue as a result of poor cellular services, and failure to provide cellular services as paid for by myself, as well in addition to the other matters. I would prefer to resolve this in a amicable fashion, but clearly you folks think you are bullies and are empowered to do whatever you feel like doing, beyond the capacity of the law of this land, and that just won’t happen.
Disappointed beyond your imagination!
Mr. Larry Carson
Copies have been provided to:
The State of Ohio Attorney General’s Office
Better Business Bureau
Columbus Police Department, Fraud Division
Federal Communication Commission, Consumer Complaints Division