I was just on the phone arguing with a company.
I use a website to order goods. It asked for my phone number when I signed up, I don't have one (I had a mobile but it broke and I just don't use anything anymore). As you know, the box has a star and doesn't let you leave it blank, so I ended up putting some random number in the end, like 12344321.
I live with my parents (im young lol not a bum
). My parents have a house phone. This is not my phone. I do not answer it, I do not use it at all except for emergencies or very important things. That is besides the point. Very important things does not include any old website that wants to datamine our information.
My question is, websites ask for your phone number, I do not give out MY PARENTS phone number, which would be the only number to contact me on. (in fact I do not speak to ANYONE by phone. I only use email, letter or go in person... anyway...)
So I am arguing with customer services. I got an email saying my order was canceled for security reasons so I had to phone them to 'resolve' it. They said they cancelled my order because I did not put my correct phone number in. I told them I do not have a registered phone number, so what are you talking about?
How can my phone number possibly be wrong when I don't have one?
(they also said, a few people have ordered with the same number, I said, maybe it was me in the past? or are you saying someone else used my phone number, what does that have to do with me or my order? then I looked at my account and realised my # was a fake non number, so I also doubt anyone used the same one LOL)
I also ordered from this website before and the order went through fine. This time however, there was a huge sale on, I planned to spend around £400 and got around £100 off, and by some freak coincidence they decided to cancel this order and said that my account looked dodgy. Even though I went through the checks okay and got sent a recipt saying they were preparing my order (yes I know that's not a guarantee, but my point was that my bank cleared it, but they cancelled it right after that - before they shipped/charged my account. Since they charge the cards when I ship I know that 1- my card was not declined, they declined my order, and 2- technically I have no order as the contract isn't made until they charge my card - stupid loophole the sites all have)
I am trying to argue it with them just to get them to make some sense because I know they are lying to me and just don't want to give me the discount. Because the cancelled a couple of hours after the sale ended, meaning that I can't simply re-order without paying £100 more.
They asked me where I was phoning them from. I said, I am using my Dad's phone. They said they will phone me back. I said, but I do not have a phone number, email me. They said they can't email such info. I said, well I don't give out my parents phone number.
I finally decided that I would give it out for this one time so they we can resolve the issue, but told them, this is not MY phone number, but you can contact me on it today to resolve the issue.
They are phoning back later.
Now, my card went through fraud checks and passed fine, but their internal system claims that something is not matching up.
The only thing I can think of is that I might have given the Bank my parents phone number to contact me on, as the bank is VERY important and won't talk to you by email (I agree it's unsafe) so I might
have given the bank my (parents) home number. But obviously this is not me saying that this is my legal phone number or what not. It is me saying that the bank can contact me on that phone number.
That's the only way I can see it not matching up
What do you think? It's really confusing, but I know they are trying to rip me off and they said all I can do is re-order and pay full price (surprise!) if I want the items. I asked why I was able to order 5 months ago with the exact same details and method, no problem. They said they are not sure, I said find out. That is why they are phoning me back. I expect more bull though.
I want to know what the law says (UK but any other law would be of interest) about phone numbers. The phone number is not registered to me. It's a weird situation..
He said to me, you have a mobile, you could have given a mobile number, and I said to him do not to tell me what I do and do not have. I do not have a mobile number to give out, (and as far as I know, there is no law requiring people to own a phone, and there is no law saying that you cannot order online without a phone number, as the whole point of the internet is to order via the internet.)
(FYI I don't give out my parents phone number because twice I bought something online and they phoned and started discussing my order with my parents which I now know is actually illegal due to privacy laws, but anyway, nothing you can do about it really, so I don't give out that number anymore to ANY
ANYONE, only the bank.)
Anyone able to answer instead of just judging me?
Basically my only question is about the law regarding 'my' phone number, if I am over 18, and have no registered phone. Isn't it true that I have no phone number? Does the law say that I MUST have a phone number and must give it out to all who ask ? Not as far as I know.
[PS- Does anyone know if Verified By Visa ask for a phone number when you sign up? I can't remember as I signed up like a year ago.
And yeah in future I will probably buy a mobile & give that number out..]
..gosh sorry I just noticed a lot of little mistakes like typos and missing words LOL..hope you can ignore them I should have re-re-read
.... thankyou C9 I am so glad someone actually took the time to read and see my side + didn't just insult me, god knows how you managed to follow it LOL.
If your emails are on I will send you an email to tell you the result.
I reckon they will give in. Yes it was a UK site. But a big company so i'm not sure if they would really do that purposely? But it seems far too fishy to me.
I told the guy on the phone that when he phones me back the result I want is that I get my order, get my discount, and if I don't I will absolutely be taking it further as I am certain something funny is going on. I would still like to find out what exactly is going on, even if they do give in and put my order though. It sounds like one weird excuse to me, I have a good mind to report them to consumer groups regardless. But I wanted to ask about phones to be sure. thanks x
.. Not sure about my credit, but I ordered with a debit card not a credit card, and like I say I got through a specific fraud check on my visa debit card, that my bank set up, and it was the actual company who decided to cancel my order even though it got the all clear from the bank fraud checker. Good to know anyway.
I use a website to order goods. It asked for my phone number when I signed up, I don't have one (I had a mobile but it broke and I just don't use anything anymore). As you know, the box has a star and doesn't let you leave it blank, so I ended up putting some random number in the end, like 12344321.
I live with my parents (im young lol not a bum
). My parents have a house phone. This is not my phone. I do not answer it, I do not use it at all except for emergencies or very important things. That is besides the point. Very important things does not include any old website that wants to datamine our information.My question is, websites ask for your phone number, I do not give out MY PARENTS phone number, which would be the only number to contact me on. (in fact I do not speak to ANYONE by phone. I only use email, letter or go in person... anyway...)
So I am arguing with customer services. I got an email saying my order was canceled for security reasons so I had to phone them to 'resolve' it. They said they cancelled my order because I did not put my correct phone number in. I told them I do not have a registered phone number, so what are you talking about?
How can my phone number possibly be wrong when I don't have one?
(they also said, a few people have ordered with the same number, I said, maybe it was me in the past? or are you saying someone else used my phone number, what does that have to do with me or my order? then I looked at my account and realised my # was a fake non number, so I also doubt anyone used the same one LOL)
I also ordered from this website before and the order went through fine. This time however, there was a huge sale on, I planned to spend around £400 and got around £100 off, and by some freak coincidence they decided to cancel this order and said that my account looked dodgy. Even though I went through the checks okay and got sent a recipt saying they were preparing my order (yes I know that's not a guarantee, but my point was that my bank cleared it, but they cancelled it right after that - before they shipped/charged my account. Since they charge the cards when I ship I know that 1- my card was not declined, they declined my order, and 2- technically I have no order as the contract isn't made until they charge my card - stupid loophole the sites all have)
I am trying to argue it with them just to get them to make some sense because I know they are lying to me and just don't want to give me the discount. Because the cancelled a couple of hours after the sale ended, meaning that I can't simply re-order without paying £100 more.
They asked me where I was phoning them from. I said, I am using my Dad's phone. They said they will phone me back. I said, but I do not have a phone number, email me. They said they can't email such info. I said, well I don't give out my parents phone number.
I finally decided that I would give it out for this one time so they we can resolve the issue, but told them, this is not MY phone number, but you can contact me on it today to resolve the issue.
They are phoning back later.
Now, my card went through fraud checks and passed fine, but their internal system claims that something is not matching up.
The only thing I can think of is that I might have given the Bank my parents phone number to contact me on, as the bank is VERY important and won't talk to you by email (I agree it's unsafe) so I might
have given the bank my (parents) home number. But obviously this is not me saying that this is my legal phone number or what not. It is me saying that the bank can contact me on that phone number.
That's the only way I can see it not matching up
What do you think? It's really confusing, but I know they are trying to rip me off and they said all I can do is re-order and pay full price (surprise!) if I want the items. I asked why I was able to order 5 months ago with the exact same details and method, no problem. They said they are not sure, I said find out. That is why they are phoning me back. I expect more bull though.
I want to know what the law says (UK but any other law would be of interest) about phone numbers. The phone number is not registered to me. It's a weird situation..
He said to me, you have a mobile, you could have given a mobile number, and I said to him do not to tell me what I do and do not have. I do not have a mobile number to give out, (and as far as I know, there is no law requiring people to own a phone, and there is no law saying that you cannot order online without a phone number, as the whole point of the internet is to order via the internet.)
(FYI I don't give out my parents phone number because twice I bought something online and they phoned and started discussing my order with my parents which I now know is actually illegal due to privacy laws, but anyway, nothing you can do about it really, so I don't give out that number anymore to ANY
ANYONE, only the bank.)
Anyone able to answer instead of just judging me?
Basically my only question is about the law regarding 'my' phone number, if I am over 18, and have no registered phone. Isn't it true that I have no phone number? Does the law say that I MUST have a phone number and must give it out to all who ask ? Not as far as I know.
[PS- Does anyone know if Verified By Visa ask for a phone number when you sign up? I can't remember as I signed up like a year ago.
And yeah in future I will probably buy a mobile & give that number out..]
..gosh sorry I just noticed a lot of little mistakes like typos and missing words LOL..hope you can ignore them I should have re-re-read
.... thankyou C9 I am so glad someone actually took the time to read and see my side + didn't just insult me, god knows how you managed to follow it LOL.
If your emails are on I will send you an email to tell you the result.
I reckon they will give in. Yes it was a UK site. But a big company so i'm not sure if they would really do that purposely? But it seems far too fishy to me.
I told the guy on the phone that when he phones me back the result I want is that I get my order, get my discount, and if I don't I will absolutely be taking it further as I am certain something funny is going on. I would still like to find out what exactly is going on, even if they do give in and put my order though. It sounds like one weird excuse to me, I have a good mind to report them to consumer groups regardless. But I wanted to ask about phones to be sure. thanks x
..
Not sure about my credit, but I ordered with a debit card not a credit card, and like I say I got through a specific fraud check on my visa debit card, that my bank set up, and it was the actual company who decided to cancel my order even though it got the all clear from the bank fraud checker. Good to know anyway.