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I'll try my best. Business Process Outsourcing (BPO) is a business strategy where a company sends some of its data processes out to another company so that they can do it instead. These processes may include customer service, tech support, web design, article writing, accounting and HR...

I agree; I read an article stating that Egypt is presently one of the IT outsourcing hotspots of the world, but I don't see why anyone has to fight about that. I think that the more IT outsourcing destinations, the better for all involved.

If you ask me, I think that outsourcing is a smart business move, as it allows companies to continue running their businesses for less cost, as opposed to shutting down operations because of expenses. It's not like they're just outsourcing to intentionally take away jobs from Americans.

Thanks for sharing this article. VoIP is very useful to call centers, so this innovation will definitely be an important development to them.