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everytime i try to sync the htc hero with the software i get this error I get the error "unable to create device manager instance" when it starts up, and it won't connect to my hero. Any ideas? kind regards Ian mccully

I think this is what you mean , you will have to go into tools and options on the firefox browser, change save files to too ask where to download and you can tell it where to put it, if this is not what u mean then you will have to go into the control panel and set up the applications that open...