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I was going to say maybe the settings are set for no ring or silence, but then you said you can't hear them. So my guess is that the speaker for the earpiece is damaged somehow.....maybethe soder came loose or was defective from the beginning. Try taking an earpiece or blue tooth and test with...

I was going to say maybe the settings are set for no ring or silence, but then you said you can't hear them. So my guess is that the speaker for the earpiece is damaged somehow.....maybethe soder came loose or was defective from the beginning. Try taking an earpiece or blue tooth and test with...