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English is my second language and i always thought that saying Kindly in your correspondence was the proper way to ask. However two Americans were complaining about my usage of this word. They said why dont i use the word "Please" instead. What do you guys think?

Recently for my Corolla 2003 model showed the engine check sign on. I got the code checked and its say i am required to change the catalytic converter. My factory warranty covers this however the dealer told me to pay 200 dollars extra so that they can also change the Oxygen Sensor. Im not so...