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My phone recently broke, & i do have premium handset insurance. Can i just go into a retail store, like at the mall to get my replacement phone or would i have to do it online?

T-mobile no longer sells Sidekicks, and i had a sidekick lx, and i broke it but i had phone insurance would i get a new sidekick sent to me or what phone would i be getting instead?

Lately, my son refuses to pay his part of T-mobile bill and we are on a contract & I asked for the phone back and he said NO, that if he does give it back that he will break the SIM card and the phone, so I was wondering, if explain my problem to a T-Mobile retail store will they just give me a...