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I don't know about sprint, but Verizon has on their website all kinds of info and options. Anyway, when my son lost his phone, I just went on-line and temporarily deactivated his phone. Maybe you should check on Sprint's site if yours is really deactivated. It sounds to me like you only...

Try the last four numbers of your phone number. If that does not work, only a phone store, or a call to your phone company (from another phone) will do the trick. Good luck.