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I got into a debate with my co-worker over how we should address emails to clients. He feels that starting correspondence with "Dear So&So" is too familiar and should be avoided, in fact we shouldn't use their name at all but cut to right to chase. I don't agree, and neither does another...

I got into a debate with my co-worker over how we should address emails to clients. He feels that starting correspondence with "Dear So&So" is too familiar and should be avoided, in fact we shouldn't use their name at all but cut to right to chase. I don't agree, and neither does another...