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I tried going onto youtube to listen to music and the videos would play but the audio would not I thought it was the video but I tried multiple ones and they all did the same thing then I thought my speakers were off, they weren't. I thought they broke, they didn't. I opened up my itunes but it...

Okay so it came with a usb cord that connects to the computer and I plugged it in and it said it tried downloading the software but it wouldn't work or something so I clicked tried again but then it just went off my screen completely so I tried unplugging it and plugging it back in and now...

And I'm soo nervous! I've been studying but it's in the morning and I have a hard time concentrating to early because I'm so tired. And tips for test taking???