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I gotta go with cm_soo and cyberchem on this one. I am of those who doesn't like to involve other people/organizations when such issues come up but, in this case, I think Bell (and any other service provider really) should have pre-defined processes that address problems faced by people with...

If they ask, tell them you use an anonymizer proxy service and you have no idea where it's physically located.

No, they say 3-6 weeks because that allows them to avoid the dreaded call back within 7 days which affects their beloved "performance" bonus. If they really cared about customer service they would re-issue a corrected invoice on the spot. Merve, they told you you're getting your money. Don't...

Hey, if you do get your credits on the first try you should post her agent number, we can all ask for her next time :)

...and that's $10 off the lowest price ;) The Office de la Protection du Consommateur manages the consumer protection laws, even though they're pretty useless once you have a complaint. If you get screwed, you're better off saving some time and going directly to small claims court, that's where...

It would actually be against both, because the customer doesn't have a contract with the installer, Bell does. The customer only has a contract with Bell. aa_aa I understand your point but just because it's difficult to detect doesn't relieve the installer of his obligation for due diligence or...

There is a clear difference between making a mistake in a Government building and not getting charged back for it (i.e. nobody is really losing any money out of their pocket, it's all covered in the maintenance budget) and making a mistake at someone's house where the customer had NO choice in...

...unless they choose to disconnect you on the very same day and still charge you for the next 30 days. Quite a few people have had that happen to them (see the rant threads). You didn't make the mistake of thinking BEV was an ethical company, did you?

...but it has nothing to do with receiving TV, which a volume control addon would. My point is that if they have resources to waste implementing such "nice to have" features, they should have plenty of resources to implement other "nice to have" features that actually have something to do with...

They may all have access to the same systems but it seems not everyone has access to a fully functional brain. By escalating the calll the general consensus is that brain access is facilitated. It may not be a 100% hit rate but much higher nonetheless.

Because "skin tones" are an "impulse" buy. The more often people run "into them", the more sales they make. Kinda "hard" to discuss this without unintended puns :D

Isn't it interesting that they'll push the magazine on you "even if it's free" (which you don't really have a choice anyway because I specifically told them that I didn't care if they paid me to receive it, I didn't want it but I'm still getting it) but, when you downgrade your subscription and...

In my case I don't use a TV tuner. The receiver is connected straight to my second monitor through the DVI port and I route the sound through my sound card because the monitor doesn't have speakers. Most of the support calls would be eliminated by having the functionality turned off by...

Hopefully you guys also understand when clients get pissy with you. It's not personnal, it's just that to us, you're the only face BEV will ever have.

He doesn't have a TV, his receiver is plugged into his computer, which is a big PIA for volume control. I have the same problem with a 6100 receiver.

If by compensation you mean MAYBE getting your money back then there's a slight chance there will be one (after countless more phone calls and angry moments). If you expect anything else you're in for a bad surprise. Bell don't give a crap about their customers, why do you think they'd care...

Well, they never disconnected me and they refunded every late fee they illegally charged me, as they as LEGALLY OBLIGATED TO DO IN QU

Indeed. NEVER subscribe to pre-authorized payment, either from CC or even worst straight from bank account. You lose any leverage you had and you're the one who has then to waste your time running after your money. If they want money from you, they can send you a bill. Then YOU decide whether...

You don't understand. BEV defines good customer service as offering people services they don't need and making sure people wait at least a week before calling back for the same problem (hence the 3-6 weeks for anything to happen). Any other expectations from the customer is considered outside...

Bell can say whatever they want but in Canada no contract clause can absolve a party of their responsibility when they're negligent. Drilling through a drain pipe to install a coax cable is obvious negligence. Unfortunately your in-laws will likely have to go to small claims court against the...