I can see you have that problem solved, but it appears to be quite common. Follow the instructions on palmone site for an easy support or follow the link:
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,case=obj(34247)
I had the same problem myself, it...