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yes this is a very big problem with the Satio mainly because Sony Ericsson released it too early, the firmware is buggy and has many problems, although Sony Ericsson will fix this in the future by releasing a firmware upgrade which make Satio more stable and reliable. All you have to do is wait...

take it down to your local apple store and have the geniuses have a look at the device, if it is under warranty then they will fix it for free (this looks more like a technical damage rather than physical damage). If you don't have warranty then they would probably charge you for the repair or...