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    Confidentiality of Financial Information and Staff Records?

    What type of confidential financial and staff records information would be held by a large international organisation and what are the problems associated with the leakage or misuse of such information?
  2. M

    Dealing with customers in business?

    What is tone, register and style? What are the factors that determine the appropriate, toe, register and style to use in business correspondence? What should and shouldn't be done when speaking and writing to external customers?
  3. M

    What are the key skills that are critical for a leader in today’s business...

    ...environment? To what extent can these key skills be taught and adapted to context?
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