Calling all T-Mobile customers

L

lbclerk

New member
Ive been with tmo since 2004. I love their service and plans. Had a pearl, 8300 and now learning an 8900.
~via smartphone mobile.rabroad.com~
 
camshafter hear..been with t mobile before it was t mobile, i think it was voice stream and something else before that...i went with tmo because back in the day it was easy to sign up with and very inexpensive. coverage wasnt all that good back then but pretty good now. customer service has always been good to me, i remember in its beginning if i ever had any problems thay would give me tons of minutes for free...oh and this is my very 1st bb, curve 8320 for 6 months now and already want a BOLD
 
I've been a tmo customer for 5 months now; i see everyone saying they have nothing but praise for t-mo, well my first couple months werent good:

got locked curve from a friend, went to t-mo to get service. Phone was previously with sun com, but sales person said it wouldn't be a problem, insert sim car and the phone DOESN'T need to be unlocked (Big Lie), went back to the store, complained cause I spent money based on her statement, had me call customer service to get it unlocked, then was told I had to be a customer for 3 months. So now I had a curve that didn't work, and a cell plan with no phone to use, so they gave me a loaner, but said I would have 2 weeks to hold the phone. So now I have to keep my account good for 3 months to get curve unlocked and turn the loaner phone back in to them in two weeks, so basically they wanted me to pay $60 for 2 months just to keep my account "in good standing." When I noticed that I nearly lost it, I was about to launch a campaign to have the sales lady fired for misleading me to get her comission. Instead i tried unlocking sites and lost money just to find out that they couldn't unlock my phone. So one day before the loaner phone was to be turned in I decided to explain my whole story to a customer service rep. I used the most profane language I could think of because at that point I was tired of t-mo and hadn't been a customer for more than 2 weeks. I was told to give them my email and they would process the unlocking request, when she said that I really lost and told her to put her supervisor on the phone because I had went throught that email process two times before and got the same message, they wouldn't do it until I have 90 days with the company. As soon as dude got on the phone I told him my story and how the company F'ed me in the A as soon as possible and that I was considering a class action law suit. He put me on hold for like 5 minutes, then came back and asked for my email, I told him I knew that wouldn't work he quickly spoke up and said it would, apparently he had some pull when it comes to the verification of unlocking code requests. So I guess all it took we me being a nasty customer, rather than the nice guy I usually am. I see the lady who sold me the plan all the time in my store, whenever she comes in I give her the worst service possible. Everything is cool with t-mo now, I just hated how they did me from the get go, and then didn't offer anything for the inconvience other than the use of a loaner phone.....ohhh and they also told me I could also always just buy another BB at retail price. I payed 100 for a brand new curve from a friend, y would I spend 400-500 on a new phone because t-mo is stupid at times.
 
wow they deff got you bad. ive had my share of problems with them also but usually they bend over backwords for new customers.
 
The only reason they did it was so they didn't lose a very new customer. I probably went to the store 4 times within 3 days and called customer service about 10 times within a week. So far I haven't had any problems anymore, when I do they will get the disgruntled customer again because it seems that get's results
~via smartphone mobile.rabroad.com~
 
Hey PS Fam
GG here, in MD, 8900 BB, previous pearl and curve been with TMO for 4 days.....left the blue and white b/c calls got dropped too often, then went red and the prices were high and the signal lost was too common for me...no fun! Can you see me now? I'm with TMO.
 
im cie frm allentown pa . i love blackberry. i have a 8900. i know nuttin abouyt half the stuff u guys talk about but i hope u all can help me. i like tmo cause of the cheaper plans. the only thing i dont like is the limited choice of phones.
 
Wow I've been with tmobile since it was voice stream, then before that I'm not sure if it was omni point.but tmo has been good to me when they want to be good. Cuz if your like $2 short on your bill they will disconnect for $2. But not everyone they do this to. But I like the cheap plan they have, and customer service are nice to.
~via smartphone mobile.rabroad.com~
 
MY NAME Is hollie frm wilmington, nc, i have a 8900, had a 8320, chose tmobile because of there plans and there bb service, and there cs is good everytime i call i dont have any problems. even though i had to pay 400+ for this phone but its worth every penny
 
I just switched over because of the loyalty plan fo runlimted minutes fer 50.00 the kids were on tmobile too then I pulled them off. I had a storm and upgraded to a 8900 for the UMA as service is not good at home. But now with the UMA/WIFI combo I am set. Also got the BB data plan for 30.00 for exchange add on. Works fer me. Job reimburses 80.00 per months so I just pay the extra taxes and charges.
 
Hey pal,

I'm jerry!
I'm.currently working with an 8100 Pearl, switching from a TMO dash,I never would of believed it the dash sucked so much.

I'm in good old Los Angeles,CA.

I switched from boost mobile prepaid to TMO like 3yrs ago bcuz I was able to get 2 moto razors for free with a 2yr contract.I tried the dash, let's just say the razor did more... I got the Pearl about 1yr ago, wont switch from blackberry.at this time, works excellent with the work I do! maybe just newer model upgrade!

Anyways buddy, just replying to the post, PEACE! -Jerry
~via smartphone mobile.rabroad.com~
 
Jack

BB 8900 Curve

Houston, TX

I originally started with T-Mobile when I had a "not so smart" phone. I went with them due to the fact that I hated Sprint because you couldn't use customized ringtones like I wanted on the model of phone I had. I started with the Pearl and then 8320 Curve and most recently moved up to the 8900 Curve. Best phones I have EVER owned!
 
Living in MA..

Formerly had for BB's the 7105 and then a 8700g... Most recently BB 8900 (Javelin). Been with T-Mobile since 1991 back when they were Voicestream. Always have had good service with them and good prices. So I stick with them... But yeah I had the old Motorola flip phones a couple of times, and a Nokia standard bar phone back in the beginning. Then decided to go with BB after I decided I wanted more things to do with my phones besides texting, etc.
 
Simon Withey based in the UK I'm an authorised distributor of The Utility Warehouse www.simonwithey.com provided by TMOBILE 8100 Pearl with an eat all data oackage incl roaming. Voice calls cost 8p anynetwork anytime. Soon to uograde to 8300 Curve as I've worn this out through overuse!
BlackBerry8100/4.5.0.69 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/123
 
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