Dish Care - How long?

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moosefan

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I've been searching the forum for the past 45 minutes and can't find a clear answer. Sorry if I missed it.

My question is: How long after I subscribe to Dish Care do I have to wait until I can make a claim?

Long story short...my 9200 Hard Drive is dead and I subscribed to Dish Care yesterday (May 2). In some threads it says 2 weeks and others say three weeks before I can make a claim.

Also,would my 9200 be replaced with a refurbished 9200 or might I get a new receiver or a 9242?

Thanks, I know someone out there knows the answer.
 
Subscribing to Dish Care when a receiver is already dead and then using the Dish Care Insurance to have it replaced is fraudulent.

Any receiver being replaced would be exchanged for the same model wherever possible. There is a large inventory of refurbished 9200's.
 
In my Care PLan manual is states the following 2 items under Terms & Conditions:

The coverage is effective on the date verbally indicated by the Bell Canada representative at the time of your subscription to the plan.

Claims under the plan may not be made until the first business day following the expiration of 15 days after the subscription date.
 
Pinza: Please allow me to rephrase. I resolved an issue with my 9200 yesterday with a Level 3 Tech. On the same call, I also subscribed to Dish Care. Should I have another issue with my receiver, how soon can I make claim if it is an issue that cannot be resolved.

I would never want anyone to think that I would be dishonest with Bell.
 
Thanks for the clarification. Just that as a public forum, it might not be wise to openly say how to "cheat" with Dish Care.

I think a period of 15 to 20 days would be appropriate.

My only fear is that if notes were left on your account with reference to the problem, you might find that Bell will decline to honour the Dish Care, as it may be viewed as a pre-existing problem.

So with that in mind, a longer period may well be advisable, so you can at least demonstrate the the 9200 is and has been working for the last 2 or 3 months and is only failing now.
 
I would think like any insurance you would be told from what date you will be covered and you pay accordingly. The burden would be on them to prove why they decline coverage paid for. As you say
I think the level 3 tech would be your witness if they resolved the issue.
 
If I remember well we were told 3 weeks...I might be wrong

The pre-existing issue won't be covered... If they didn't exchange your receiver and the same problem for which you called reappears you won't be covered for that reason. If it's another issue than you are covered

Dish Care has gone from 6$ to 6.95$ in the last few months (whithout any notice given to the customer)

You are bound by a 1 year contract...if you cancel there would be a 35$ penalty
 
The Level 3 Tech marked the problem as resolved so why wouldn't they cover my receiver should a similar problem occur like a problem with the hard drive? Also back to my original question, some are saying 2 weeks others 3. I seem to be finding conflicting information even on the Bell site. The Tech also told me it was $6.00 a month and not $6.95.
 
The Dishcare Terms & Conditions are posted here: http://www.bell.ca/web/wireline/en/all_regions/pdfs/care_plans.pdf.

The relevant piece under Exclusions is:

"Any defect or damage with a known origin that existed prior to the plan subscription date."

So, if Bell has no proof you're reporting a problem that existed prior to signing up with Dish Care, then I suspect you'll be covered. What choice do they have?

Also, the price is $6.95/month. See http://www.bell.ca/shopping/PrsShpPns_Protect_Landing.page

-Mike
 
scrooloose: THANK YOU. Found all the info needed in the links you provided. It is indeed $6.95/month and:
 
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