Platinum Privileges number disconnected?

  • Thread starter Thread starter mcZEd38
  • Start date Start date
Instead of playing the smart ass, get informed!!!

PPV orders are not placed throught CSR...

There are 3 options to place a PPV order:
-Throught the remote, with a receiver connected to a telephone line
-Throught the ******** web site
-Throught Emily PPV service at 1-866-686-7337

Then, if all those options failed we could place the order...

The reason we weren't informed it that, as you could see on the card it's a Bell offer, not an Express Vu! It's probably a card shipped by the multiple product center solution, and seeing that it gave rebates on all services only confirms
 
Agent Express V, do yourself a favour...Ignore all of idcurrie posts. His(it) sole purpose is to upset people. The term we use is TROLL.

Ignore him, he will go away.
 
I agree with habskilla (how about that, huh? ;)).

Unless a poster is adding information, or has an opinion he/she backs up with some credible reasoning, they are just adding noise, or worse.

As Agent Express V has proven repeatedly, she's a dedicated third-party rep doing her best with the system she has to work for and providing the most accurate information she has available here. One doesn't have to agree with everything she says, or every perspective she has, to admire her dedication to Bell ExpressVu products and services and the truth as handed down to her.

Discontinuing Platinum Privileges without notice aside, Bell ExpressVu has 1.824 million customers who pay around $54/mth to subscribe to TV; they must be doing something right.
 
NO, just the ones at Express Vu.

Or did you forget they are no connected in any way at all.......
 
Wow, you're dense. I'm not talking about placing an order. I'm talking about being charged for something that should have been free. They would have to call you to resolve that, yes? And you wouldn't even know about the promotion, yes? So you wouldn't be able to resolve that, yes?

Is the english language your second tongue?
" What if they didn't get their free PPV viewings? Who do you think they would be talking to? Yep - you."
 
What do those stars represent? You're representing your company very eloquently. You're my #1 source of information on Bell's customer service and culture. Maybe you should leave this kind of representation to the PR department...like Bell policy says you must.



What's the word that normally preceeds 'Express Vu'?

Are you really that brainwashed to realize that consumers don't see the distinction. Indeed, it's a promotion that includes Express Vu services and if there were a problem with free PPV not being honoured, they'd be calling you.

Good companies tend to make these distinctions transparent to the end user.

When trying to cancel the setup of our home phone just today, I SWEAR TO GOD, I got transferred 7 times. No one knew what they **** they were doing. The CSR didn't have access to the setup request. I was bounced to, I think, the 'loyalty' department who bounced me to 'winback', who bounced me to some rep who tried to offer me free stuff to stay to someone who asked where I got my phone..."Bell requires you buy a phone from us, wasn't that discussed with you?" Nooo....

Anyway, it's STILL not resolved.

Imagine trying to resolve a billing concern or problem with a Bell one bill!

With rogers, you go to billing, and they can address all your billing concerns with one agent and yes, even cancel your account (really!). They have such an incredible ammount of documentation and efficient internal communication, I'm often amazed at how much each agent knows about my previous calls and service requests. It's all at their fingertips.

With Bell, it's only at one person's arm reach and no one seems to know who that person is.

It's so disorganized and inefficient. It's a broken organization.
 
Bell One Bill is about moving CSR jobs to India, not about customer service. I discovered this quite by accident. I called EV to drop some programming, straighten out some technical issues and try to get some sort of credit for all the programming that I have lost recently (due to 9200 and program guide bugs.) Everything went well with the programming department. Then I was transferred to a tech. ...

All of a sudden the line quality got bad. The tech couldn't stay on topic and was obviously reading from random scripts on his terminal. I mean random because he tried to explain disk errors and recording problems on a known HDMI problem, among other things. When I asked for a credit for lost programming, he transferred me to One Bill because he can't apply credits unless I have that. (More Bell lies and BS to get people on a preferred system.) ...

Now I get the One Bill department. The line quality became even worse and we could barely hear each other over the line noise. Her grammar was so bad that English was obviously a distant second language to this person. She pulled up the wrong account and confusion reigned supreme. Her communication skills were so bad, I have no idea if I received a credit. I just hope this CSR didn't put my service on One Bill because I am sure I have entered the world of Bell Hell (aka One Bill) if I must deal with customer service of this caliber.
 
Maybe your call was routed over Bell LD circuits in need of a major overhaul, but likely all BELL upgrades were placed on hold pending the closure of the sale.

I had some similar experience with HP laptop supports, but after 3 times back to the depot, at least the off-shore agent was able to see my account history and simply escalated for a prompt replacement. I found them to be polite, reasonable at English and well versed.
BTW, I ended up with a BETTER unit.

Given the goals are requirements are probably similar, why is the BEV situation such much worse?
Is it a lack of training? Communication?
Or very cost aggressive bargaining for agents?

Probably a little of each and some of the same issues appear domestically as evidenced by the mountains of posts on the Bev love/hate threads.
 
If they would have called me because the promo was not applied, I woudn't be able to apply it, I would have referred them to the number on the card. If disconnected to BELL CANADA...

This site puts **** when you write an internet adress...this is why you see *** it was the Bell site

Bell Express Vu doesn't have call centers located in India...
It is possible that you spoke to someone with a strong accent, but he certainly was whithin Canada... We have lots of immigrants from many contries (including India) in Canada
 
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