To make things clear, you have openly stated you work for BEV, therefore people feel that they should be able to trust the information you provide.
If you only have information on heresay or from a co-worker than it is best to not state it until it is fact.
People believe the information that you provide. You need to make sure that you provide them with all of the facts.
What will happen if a client already subscribes to a theme and it is part of their package where the price is one set price for x number of themes?
This is different than if the customer subscribed to the theme on it's own, or paid for it in addition to their existing package.
I am not trying to pick a fight, I'm asking you to provide clear and accurate information.
Nem, who really should go to bed.